HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Location: Remote from Latin America
Position Type: Full-time
Salary: $367,400 – $450,000 MXN annually (Commensurate with experience)
Our Client is a leading social good software enterprise dedicated to empowering non-profit organizations, higher education institutions, and corporate social responsibility (CSR) programs worldwide. Supporting a network of over 20,000 customers—including more than 16,000 non-profits and over 50 percent of Fortune 100 companies—our client provides integrated, end-to-end SaaS platforms that scale fundraising, grant management, volunteer engagement, and corporate giving. Built on a culture of measurable impact, continuous learning, and operational excellence, our client offers a collaborative remote environment where customer success operations directly accelerate global social impact.
Our Client is seeking a proactive, customer-centric Remote Pooled Customer Success Manager (CSM) to support a large, high-volume portfolio of non-profit and corporate clients. Reporting to Customer Success leadership and working alongside senior team members, this professional will execute scaled engagement playbooks across key lifecycle milestones (onboarding, feature adoption, and value realization). Utilizing Gainsight and CRM systems, this role monitors account health trends, assists with digital webinars and office hours, documents customer feedback, and surfaces retention risks to maximize software utilization and customer satisfaction.
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
