Job Description
Customer Service Representative
Remote, AL | Full-Time | $16.00/hour | Paid Training
Pay includes $16.00 base and monthly bonus eligibility.
***You must live in Alabama to be eligible for this position.***
Help customers solve problems that need a human touch.
We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.
Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.
What You’ll Do
- Listen, ask questions, and uncover what customers really need
- Research and resolve account, billing, service, device, and technical concerns
- Troubleshoot issues requiring additional support
- Recommend and sell products, services, upgrades, or additional lines based on customer needs
- Confidently handle frustrated or challenging customers
- Help retain customers by finding solutions that address their concerns
- Navigate multiple systems and resources to resolve customer concerns
- Work toward established customer experience and performance goals
You’ll Be a Great Fit If You:
- Enjoy helping people and solving problems
- Communicate confidently and professionally
- Think critically and ask good questions
- Are comfortable recommending and selling products and services
- Are motivated by goals and results
- Can remain professional during challenging conversations
- Are comfortable with technology and learning new systems including Ai assisted tools
- Are dependable and open to coaching and feedback
Work Environment
- Work at home phone-based customer support environment.
- Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
- Ability to work scheduled shifts, including occasional overtime based on business needs.
- Company Provided equipment
- Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)
Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.
What We Offer
- $16.00/hour starting pay
- Full-time, 40-hour work week
- Paid training
- Medical, dental, and vision insurance
- Paid time off
- Career growth and advancement opportunities
Qualifications
What are the qualifications to be a Customer Service Representative at Afni?
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
What You Need to Thrive in Our Remote Environment:
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
- Ability to be on webcam during working hours
