Job Description

Who we want:

• You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.

• We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.

• Use your great verbal and written communication skills to provide excellent service to our merchants.

Basic requirements for consideration:

• Resume with application

• High School diploma or GED

• Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).

• Quiet and secure working environment free from background noise and be able to guard client confidential information.

• Familiarity with computers and internet navigation

• Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page

• o Ping less than 50 ms

• o Download greater than 12.0 Mbps

• o Upload greater than 2.0 Mbps

Preferred qualifications:

• Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution

• Strong work tenure with previous roles lasting a year or more