Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Experience Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $800 – $1,200 USD/month

Schedule: Monday – Friday, aligned with UTC-5 / US Eastern Standard Time

About the Client

Our Client is a market-leading creator of purpose-built electrical solutions that safely power, organize, and simplify everyday living spaces. Manufacturing an innovative portfolio that includes in-drawer outlets, safety outlets, pop-up power units, and powered canister systems, our client serves direct-to-consumer buyers and global distribution networks. Operating under a culture of high trust, employee autonomy, continuous personal growth, and proactive communication, our client empowers team members to take full ownership of their work while pioneering AI technology across everyday business operations.

Job Overview

Our Client is seeking a curious, positive, and proactive Customer Experience and Marketing Specialist to support customer-facing and promotional operations. Acting as a verbal-first communicator who thrives on direct phone, video, and multi-channel conversations, this professional will manage customer inquiries, triage technical needs, recommend product solutions, and support marketing initiatives. Functioning like a "business within a business," this team member will take complete ownership of outcomes, leverage AI tools for productivity, and collaborate transparently with leadership to drive continuous service improvement.

Key Responsibilities

Verbal Customer Engagement & Technical Triage

• Delivers warm, memorable customer interactions via phone, video, email, chat, and secondary communication channels.
• Conducts real-time situational assessments, asking diagnostic questions to identify true customer needs and guide buyers toward optimal product choices.
• Triages technical questions, prioritizes customer requests, and owns issue resolution end-to-end with high accountability.
• Masters comprehensive knowledge of our client's electrical products, applications, customer segments, and industry standards.

Cross-Functional Marketing & Team Collaboration

• Shares customer feedback, market trends, and product insights with internal Customer Experience, Product, and Marketing teams.
• Assists with marketing program execution, including customer research, content coordination, and campaign management.
• Documents customer interactions, key decisions, and product inquiries accurately inside internal systems.
• Communicates project milestones, changing priorities, and potential risks early to maintain team-wide alignment.

Autonomous Management & AI Integration

• Manages assigned responsibilities independently during regular business hours without requiring close supervision.
• Actively explores, adopts, and applies AI tools and modern technologies to streamline customer research, workflow organization, and communication efficiency.
• Uses lightweight visibility practices to share operational progress, test variables, learning outcomes, and proactive recommendations with program managers and executive leaders.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Verbal Communication Skills: Exceptional spoken English skills with an outgoing, "hello-first" personality that builds immediate trust over phone and video channels.
• Problem Triage & Critical Thinking: Demonstrated ability to evaluate complex customer situations rapidly, identify root issues, prioritize urgency, and deliver solutions.
• Proactive Ownership Mindset: Highly organized and self-directed with a proven history of taking full responsibility for project outcomes rather than just completed tasks.
• AI & Technology Aptitude: Eager mindset toward commanding AI tools and digital platforms to optimize daily work routines and productivity.
• Schedule Alignment: Full commitment to work standard business hours aligned with UTC-5 (Monday – Friday).
• Remote Infrastructure: Dedicated home office, updated computer setup, HD webcam, noise-canceling headset, and a stable high-speed internet connection.

Preferred Qualifications

• Prior background in customer service, technical support, inside sales, or marketing support.
• Familiarity with cabinetry, electrical fixtures, interior design, construction, or home renovation industries.
• Hands-on experience using CRM software, ticketing tools, e-commerce applications, or project management platforms.
• Practical experience applying generative AI tools within daily business workflows.

Benefits

• Competitive Compensation: Monthly salary paid in USD based on experience and capabilities.
• Paid Time Off & Holidays: Generous PTO structure and paid company holidays.
• Product & Industry Training: Comprehensive onboarding and continuous learning on electrical products and technical applications.
• High Autonomy & Flexibility: Freedom to manage daily schedules, make operational decisions, and shape work methodologies.
• Cutting-Edge Technology Exposure: Direct opportunities to master and integrate AI tools into professional workflows.
• 100% Remote Infrastructure: Execute customer experience and marketing operations remotely from anywhere in Latin America.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!