HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Location: Remote from Latin America Position Type: Full-time Salary: $1,700 - $2,000 USD/month depending on experience Schedule: 2:00pm - 10:00pm Italy time or 9:00pm - 5:00am Italy time; 5 shifts of 8 hours each per week and alternating one weekend on, one off.
Our Client:
Our client is a fast-growing startup in the hospitality and short-term rental industry, specializing in managing and supporting vacation properties—primarily in Italy’s Tuscany region—while expanding into the U.S. market. They are building a high-quality, customer-centric operation focused on delivering seamless experiences for both property owners and guests. Our client is seeking a Customer Care Specialist to support their growing U.S. market operations. This role will primarily focus on delivering exceptional customer support in English, while also assisting Italian-speaking clients when needed. As the first dedicated hire for this market, you will play a key role in shaping the customer support experience, working closely with sales and onboarding teams to ensure smooth communication and issue resolution. The ideal candidate is bilingual in Italian and English, customer-focused, and comfortable working in a fast-paced startup environment.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
