HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
End-to-End Case Management & Escalations
Supervises the lifecycle of all incoming customer service disputes and inquiries, executing strategic resolution plans to achieve 100% customer satisfaction.
Partners closely with the dispatch and operations departments to resolve scheduling, warranty, or field technician discrepancies.
Evaluates and supports the processing of service refunds, warranty callbacks, and account financial adjustments based on client care benchmarks.
Monitors, tracks, and directly responds to online customer review posts to maintain the company’s pristine digital reputation.
Outbound Engagement & Relationship Architecture
Executes systematic outbound "happy calls" following completed jobs to verify that five-star service delivery standards were achieved across all locations.
Coordinates targeted outbound calling campaigns to follow up with dormant leads, check in on past accounts, or process standard invoices.
Coordinates personalized handwritten thank-you notes to foster high brand loyalty and generate word-of-mouth customer referrals.
Inside Sales & Membership Retention
Capitalizes on warm inside sales triggers, converting unsold project estimates into confirmed work orders to maximize field utilization.
Promotes, upsells, and manages the firm’s premium Membership Plans, focusing heavy efforts on retention metrics and client acquisition trends.
Shares market trends, localized consumer complaints, and service bottlenecks directly with the Assistant Operations Manager to support continuous team training.
Experience: Proven track record of success within a high-volume customer service, client escalations, or inside sales workspace, with a preferred background supporting operations teams.
FSM Software Proficiency: Hands-on experience utilizing ServiceTitan or identical field service management software to log calls, review estimates, and track warranty tasks.
De-escalation Mechanics: Patient, diplomatic communicator who knows how to seamlessly defuse high-friction client conflicts while conveying authentic, professional empathy.
Sales Capabilities: Solid baseline comfort pitching membership structures, handling price objections, and executing basic soft-closing sales strategies over the phone.
Organizational Mastery: Exceptional self-direction and follow-through habits, with a personality that thrives in a fast-paced, goal-oriented environment.
Language: Elite written and verbal English communication skills, backed by outstanding phone etiquette and active listening instincts.
Preferred Qualifications
Prior customer support, dispatch, or sales experience supporting a US residential trades platform (plumbing, HVAC, electrical, roofing, or contracting).
Prior remote experience managing high-throughput case ticket tracking inside integrated CRM software modules.
Benefits
Incentivized Compensation: Competitive stable baseline salary combined with performance-based bonus structures.
Performance Culture: Work within a dynamic, supportive enterprise focused heavily on team skill acceleration and personal development.
Greenfield Operations: High autonomy to take immediate initiative, shape local client interactions, and directly drive branch revenue.
100% Remote Infrastructure: Reliable full-time hours executed alongside a premium home services team in the US market.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
