HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Customer Experience Leadership & Retention
Serves as the primary, high-touch point of contact across phone, text, email, and specialized customer portals.
Owns escalated customer issues end-to-end, resolving conflicts professionally and conducting thorough post-resolution follow-ups to ensure long-term satisfaction.
Proactively monitors customer feedback and account usage to identify at-risk clients, executing tailored "save" strategies to minimize cancelation rates.
Analyzes root causes of client dissatisfaction and provides strategic recommendations to leadership to improve standard operating procedures.
Scheduling, Route Optimization & Sales Support
Manages complex, recurring service schedules and technician routes utilizing specialized field service management software.
Coordinates real-time schedule modifications, maps out efficient service paths, and proactively resolves calendar or territory conflicts.
Answers inbound sales inquiries, confidently evaluates prospects, and converts warm leads into long-term, recurring service customers.
Drives inside sales growth by systematically following up on unsold service estimates and strategically upselling add-on or specialty services to existing clients.
Administrative Management
Maintains pristine, meticulously detailed customer profiles, communication logs, and contract histories within the database.
Administers precise customer invoicing, processes account updates, and applies authorized service or pricing adjustments.
Generates operational reports and tracks core customer service metrics for internal performance audits.
Language Integration: Complete professional fluency in both English and Spanish (written and verbal), with an exceptional ability to communicate with high-end US homeowners and a diverse internal workforce.
FSM Software Experience: Prior hands-on, verifiable experience utilizing MaidCentral (or a highly identical specialized residential cleaning software platform).
Communication & Sales Acumen: Exceptional phone presence and advanced written communication skills, with a proven ability to handle sales conversion, objection handling, and client saves.
Organizational Mastery: Elite time-management skills with a demonstrated ability to coordinate multi-variable schedules, track data meticulously, and balance competing priorities in a fast-paced environment.
Technical Agility: Full proficiency with Google Workspace, Microsoft Office, and modern cloud-based CRM systems.
Workplace Infrastructure: A dedicated, distraction-free home office setup with a high-performance computer, a professional noise-canceling headset, and a highly stable, high-speed internet connection.
Direct, previous experience working within the residential cleaning, property maintenance, or home services industries.
Background in real-time dispatching, route optimization, or logistics coordination.
Proven track record in high-stakes customer retention roles or customer support team leadership.
Benefits
Competitive Compensation Architecture: A reliable base salary of $2,000 to $3,000 USD per month, supplemented by performance-based incentive structures.
High-Impact Autonomy: Step out of the traditional call center matrix into a strategic, leadership-focused role where your execution directly preserves corporate revenue.
100% Remote Infrastructure: Long-term, secure full-time contract alignment managed entirely from the comfort of a tailored home office.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
