* In addition to Workday Help and Journeys configuration, this role also plays a vital role as a citizen developer for UiPath and Power Automate.

EssentialFunctions

Our Trinity Health CultureKnows, understands, incorporates &demonstratesourTrinity Health Mission, Values,Vision, Actions & Promisein behaviors, practices&decisions.

Consultation Service Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives.
Proactively consults & engages operationallyondevelopment & implementation of programs & strategies.
Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools.
Operation Expertise
Provides leadership,direction& oversightof workstreams.
Responsible for the development,implementation& managementof processes,policies& procedures
Ensures processes, policies & procedures are communicated, implemented & aligned.
Serves as a technical resourceofbusiness operational services, issueresolution& implementationof recommended actions.
Facilitates & develops processes & tools.
Provides escalated support, guidance & training to department members (remotely & on-site) to usenew technologies& applications, as well as to improve knowledge of existing ones.Identifythe organizational improvements needed, develop systems to implement thosechanges& traintheappropriate staff
Project Management
Manages & implements small to medium-scale projects, programs & initiatives.
Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget& tospecifications.
Conducts informational training sessions with groups ofvarious sizes& backgrounds.
Data Management & Analysis:
Research & compile information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.
Leverages program & operational data & measurements to define &demonstrateprogress, ROI & impacts
Develops & monitors data analysis & reporting systems & communication tools.

Maintains aWorkingKnowledgeof applicable federal, state & local lawsregulations, Trinity Health Integrity&Compliance Program&Code ofConduct, as well as other policies,procedures& guidelinesin order toensure adherence in a manner that reflects honest, ethical & professional behavior& safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Systems Optimization Consultant plays a key role in advancing the technological capabilities of the HR Shared Services Department. This hands-on roleis responsible forsupporting andoptimizingHR technologies through troubleshooting, configuration, testing, and end-user enablement. The Consultant serves as a critical liaison between HR Shared Services, Technology & Information Services (TIS), and external implementation partnershelping to translate business needs into actionable technical requirements and solutions.

Systems Support & Configuration:
Deliver hands-on configuration, administration, and ongoing support for Workday modules including Workday Help and Workday Journeys, ensuringoptimalfunctionality and alignment with organizational needs. This includes designing and updating workflows, managing content, and tailoring user experiences to support employee engagement and self-service.

Investigate, troubleshoot, and resolve system access and technical issues by partnering closely with Technology and Information Services (TIS) and external Workday support teams or vendors. This involves analyzing root causes, documenting resolutions, and ensuringtimelycommunication with stakeholders to minimize disruption.

Develop,maintain, and execute comprehensive testing scenarios tovalidatesystem functionality during new implementations, feature releases, and routine updates. This includes creating test scripts, coordinating user acceptance testing (UAT), tracking defects, and ensuring that all changes meet business requirements and compliance standards.

Technology Enablement & Visualization:
Develop clear visualizations and demonstrations to illustrate technical outcomes and support informed decision-making.
Assist in change management efforts related to system rollouts and upgrades by translating complex technology into user-friendly content.

Providesspecialized guidance asrequiredfor integration, architecture, systemselection, strategy, electronic health and/or financial records, systemsimplementationsand process transformation.

Project & Issue Management:
Support or represent the department on technology-related projects, serving as a subject matter expert and operational voice.
Maintain a centralized log of outstanding technical issues and work collaboratively with TIS, implementation partners, and vendors to track and resolve them.
Support project planning, status tracking, andtimelyfollow-ups under the direction of the department manager.

Provides critical analysis of data to support assignedprogram, project and/or engagement and articulates same to colleagues, customers, businessownersand all levels of management asrequired

Researchesbest business practices within the organization toidentifyoperational improvement opportunities for specific business units.Determinesoperationalobjectivesby studying business functions, gathering information, and evaluating output

Technology Strategy & Roadmap Support:
Contribute to the development and refinement of the HR Shared Services technology roadmap.
Monitor trends, user needs, and system performance to recommend enhancements and future investments.

Stakeholder Engagement & Partnership Management:
Collaborate cross-functionally with internal teams (e.g., process owners, HR leadership, TIS) and external implementation partners to ensure alignment and delivery of technology solutions.
Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability.
Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties.PrivilegeAccess approval andMonitoring 
Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability.
Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties.

Minimum Qualifications

• Bachelor’s degree inInformation Technology,HRIS Systems,Human Resources, Project Management, or a related field,ORequivalent combination of education and experience.

• 5-7years of experiencesupporting HR systems or enterprise technology in a shared services or complex organizational environment.

• Experience owning end-to-end designprocess,anticipatinginterdependencies & coordinating & meeting deliverable timelines.

• Ability in consulting/collaborating with all levels of an organization to develop solutions to achieve desired outcomes.

• Experience with system configuration, testing, and troubleshooting,preferably in platforms such as Workday (e.g., Workday Help, Journeys) or similar.

• Experienceparticipatingin or supporting technology projects, including issue tracking and stakeholder coordination.

AdditionalQualifications(nice to have)

• Workday Certification

Physical & Mental Requirements & WorkingConditions (General Summary)Note – frequencies need to be selected

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound& /or smell. Occasional

• Exposure to fumes, odors,dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.) Occasional

• Exposure to or subject to noise, infectious waste, diseases & conditions Occasional

• Exposure to interruptions, shiftingpriorities& stressfulsituations Frequent

• Ability to follow tasksthrough tocompletion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens overlong periodsof time & work on concurrent tasks / projects Frequent

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person& /or over the phone / computer / device / equipment assigned) with some background noise Frequent

• Perform manual dexterity activities& / or grasping / handling Frequent

• Ability to climb, kneel,crouch & /oroperatefoot controls Occasional

• Use a computer / other technology Frequent

• Sitwith the ability to vary / adjust physical position or activity Frequent

• Maintain a safe working environment & use available personal protective equipment (PPE) Continuous

• Comply withapplicableCode of Conduct, policies, procedures & guidelines Continuous

• Ability to provide assistance in the event of an emergency.Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity Frequent

• Lift a maximum of 30 pounds unassisted Occasional

• Use upper & lower extremities, engage in bending / stooping /reaching& pushing / pulling Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions Continuous

• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients) Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity Frequent

• Lift a maximum of 30 pounds unassisted Occasional

• Experience oflong periodsof walking / standing / stooping / bending / pulling & / or pushingOccasional

• Encounter a clinical / patient facing / hands on interactive work environment Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions Continuous

• Work outdoors with variable external environmental conditions Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)