At GC Realty & Development, we believe great property management starts with clear communication, fast follow-through, and full ownership Our clients trust us with their investments, and we take that responsibility seriously.
We're hiring a Client Experience Coordinator to serve as a dedicated point of contact for property owners-someone who can manage details, handle tough conversations with confidence, and keep things moving even when priorities shift.
This role is ideal for someone who enjoys being relied on and takes pride in doing things right the first time.
As a Client Experience Coordinator, you'll guide property owners through day-to-day property management interactions while coordinating internally to ensure issues are handled efficiently and professionally.
You'll balance urgency with accuracy, empathy with decisiveness, and communication with execution.
Serve as the primary contact for assigned property owners
Respond to owner emails, calls, and texts promptly (within 2 hours)
Execute proactive monthly communication across key client touchpoints
Coordinate owner approvals for work orders, turnovers, and capital items
Review property financials and clearly explain statements, concessions, and ROI
Support collections conversations with professionalism and transparency
Collaborate with leasing, maintenance, and accounting teams to ensure alignment
Track vacant units and coordinate follow-ups with leasing when needed
Participate in resident renewals, negotiations, and escalations as required
Take ownership and follow through without being chased
Stay calm and organized in fast-moving environments
Communicate clearly, confidently, and respectfully
Can handle difficult conversations without avoiding them
Care about delivering a high-quality client experience-not just closing tickets
2+ years of client-facing residential property management experience
Strong written and verbal English communication skills
Ability to manage multiple priorities simultaneously
Comfort working with property management systems and internal workflows
High attention to detail and sound judgment
Pay: Starting at $10 per hour
Location: 100% remote
Work Environment: Quiet, reliable home setup required
GC Realty & Development is Chicago's premier property management firm, specializing in single-family homes and small multifamily properties. For over 20 years, we've delivered a responsive, systems-driven approach that gives investors peace of mind and their time back.
If you're proactive, accountable, and ready to make an impact-apply today.
As Chicago’s Responsive Property Manager® for over 20 years, GC Realty & Development has been an industry leader, guided by our core values: RESPONSIVE, OWN IT, GET SH*T DONE, and BETTER RESULTS. Providing exceptional service is what we do every day.
We recently updated our core values to include "GET SH*T DONE" because, looking back, our most successful team members were the ones who embodied that mindset. Does that sound like you? Do you want to work with a team that makes it happen???
