Aegean Airlines

Remote Call Center Representative (Based in Crete)

Aegean Airlines  •  Hellenic Republic (Remote)  •  6 days ago
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Job Description

Remote Call Center Representative (Based in Crete)

Division: Contact Center

Department: Call Center

Location:Crete

Work arrangement:Full Remote
Type of Employment: Full-time (8 hours) | Call Center operates in shifts, 24*7

Deadline:27/05/2026

About us

AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 15 SKYTRAX World Airline awards for ‘Best Regional Airline in Europe’. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.

If you wish to explore the exciting world of aviation, join our team!

About the role

There is currently a job opening “Remote Call Center Representative” in the Call Center Department. We are looking for candidates currently living in Crete that are able to work from their homes and will be flexible to work in 24hrs shifts, based on company’s needs. As Remote Call Center Representative, you will be responsible for providing excellent telephone customer service and maximize profit through ticket sales.

What you will do

  • Respond to inbound calls to support customers by providing information on flights, fares and services
  • Issue and reissue tickets
  • Manage ticket upgrades (Business Class, Miles & Bonus)
  • Manage bookings changes, cancellations, and refunds

You fit, if you cover the following requirements

  • Bachelor’s degree is preferred
  • Fluency in oral and written Greek and English
  • Good knowledge of MS Office
  • A quiet place to work at home with a strong internet connection

Excellent knowledge of at least one of the following languages will be considered an asset:

  • German
  • French
  • Spanish
  • Italian
  • Russian
  • Romanian

And you have competence in:

  • Communicating effectively and in a structured manner
  • Resolving issues with a customer-focused orientation
  • Organizing and paying attention to detail
  • Working collaboratively
  • Committing to guidelines and procedures

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

  • A working environment where you feel valued and appreciated
  • Excellent career and development opportunities within the organization
  • Flight tickets
  • Private health insurance scheme

If this looks like an interesting opportunity for you,

send us your application now!

Your application shall contain CV in English language and is to be submitted until May 27,2026.

All applications will be treated as strictly confidential. Please note that only shortlisted candidates will be contacted.

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Aegean Airlines

About Aegean Airlines

For more than 25 years, AEGEAN, a member of Star Alliance, constitutes Greece’s largest airline, providing full service, premium quality short and medium haul services.

In 2013 AEGEAN united its strength with Olympic Air; in order to become even better and to offer a wide-ranging network within Greece, as well as abroad supporting Greek regions and ensuring the qualitative access even to the most remote Greek island.

AEGEAN connects every corner of Greece with 180 destinations, in 49 countries with 307 routes and a total fleet of 76 aircraft, including the brand-new Airbus A320 and A321 neo, by the end of 2023. The new aircraft facilitate new services for passengers, as well as increased range capabilities, enabling expansion to new destinations and markets.

As an outcome in 2023 AEGEAN transferred almost 15.5M passengers, 3.2 million more compared to 2022, an increase of 26%, reaching a new record high.

AEGEAN has been announced as the Best Regional Airline in Europe for the 12th consecutive year and 13th time in the last 14 years. Moreover, AEGEAN was named 3rd Best Regional Airline in the World, was ranked 10th in Europe for its cabin crew, was amongst the World's Top 100 Airlines for 2021 (36th) and was amongst the winners of the COVID-19 Airline Excellence Award 2021 category, that rate the COVID-19 standards and best practices for the health and safety measures applied for both passengers and crew on board and on the ground.

For more information, visit aegeanair.com.

Industry
Aviation & Aerospace
Company Size
1,001-5,000 employees
Headquarters
Kifisia - Athens, GR
Year Founded
1999
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