Job Description

Come join our amazing team and work a remote schedule!

The Business Optimization Analyst position will be responsible for mapping processes, analyzing system and process efficacy, and developing reporting solutions that visualize performance and trends. Collaborate with stakeholders to design and implement business reporting and analytics solutions that align with organizational needs. Recommend and implement process improvements and system workflow solutions, while ensuring timely execution of project deliverables. Perform all duties in accordance with company policies and procedures, as well as applicable US state and federal laws and regulations. The approved Target Pay range for this position is $90,000 to $105,000.

What you’ll do:

• Collaborate with stakeholders to gather and document business requirements and translate them into functional and technical specifications.
• Support the development and implementation of solutions that address business needs and enhance operational efficiency.
• Analyze and map current business processes to identify areas for improvement and optimization.
• Provide business leaders with recommendations on system performance, utilization, process changes,and system enhancements or if a contract extension or new system/tool may be needed.
• Create a variety of reporting solutions such as operational reports or dashboards to visualize business unit performance and trends.
• Conduct data analysis to identify trends, patterns, and opportunities for growth.
• Provide training and support to end-users on new systems and processes, also ensuring policies and procedures are updated and maintained.
• Partner with stakeholders to drive consensus on project goals and objectives.
• Assist in project management activities, including planning, execution, and monitoring of project deliverables.
• Stay updated on industry trends and best practices to ensure the organization remains competitive.
• Perform other duties as assigned.

What you’ll need:

• Bachelor’s degree in Information Technology, Business Administration, or related field or equivalent work experience. Master’s degree is a plus.
• Five plus (5+) years of experience in Business Analyst role analyzing and optimizing business processes, translating requirements into actionable solutions, and collaborating with cross-functional teams to drive project success.
• Relevant certifications (e.g., Certified Business Analysis Professional, PMI-Professional in Business Analysis, Agile/ Lean Six Sigma) are a plus.
• Proficiency in data analysis tools and business intelligence software (e.g., Excel, SQL, Power BI, Tableau).
• Strong understanding of business processes, project management methodologies, and systems development lifecycle (SDLC).
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Growth mindset focused on process adoption, human capital retention, and employee engagement.
• Ability and desire to function in a high-paced, heavily regulated work environment.
• Strong time management skills and delivers high-quality work within defined timelines.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.