Job Description

Remote Application Analyst (Document Accessibility and Alternate Format)

Application Deadline: 21 May 2026

Department: Accessibility Services-Development

Employment Type: Full Time

Location: Potsdam, New York

Reporting To: Jeff Blizzard

Compensation: $43,000 - $50,000 / year

Crawford Technologies is looking for a motivated and detail-oriented Accessibility Application Analyst to join our Accessibility Center of Excellence (ACE) Services team. This is an excellent opportunity for someone early in their career who enjoys solving problems, learning new techniques, and working with both software and document accessibility standards.

This is a hands-on, fully trainable role—ideal for someone who can work independently while contributing to a supportive team. Strong communication skills, curiosity, and a willingness to ask questions are essential as you develop expertise in accessibility applications, formatting standards, and production workflows.

Key Responsibilities

• Apply alternate format rules, industry standards, and Crawford Technologies guidelines.
• Learn and apply accessibility standards such as WCAG, PDF/UA, and HHS requirements.
• Configure and manage proprietary software, including ICF/INI files and processing logic.
• Build, test, and maintain automated applications used to create accessible customer documents.
• Assist with document accessibility assessments and generate assessment reports.
• Work with configuration files, proprietary tools, and version control systems across test and production environments.
• Participate in requirements gathering, estimating timelines, and documenting application updates.
• Troubleshoot application issues using diagnostic tools and guidance from senior team members and managing incident tickets.
• Communicate requirement changes to the Project Manager.
• Provide training to team members and support occasional client training sessions.
• Continuously learn new tools, programming concepts, and accessibility best practices.

Skills, Knowledge and Expertise

TECHNICAL SKILLS

• Previous programming experience required.
• Python – Required
• Development background – Strongly preferred
• Backend development experience – Strongly preferred
• Rexx – Not required, but highly desirable and considered a strong differentiator
• Eclipse framework experience – Not required and not a disqualifier, but a welcome addition
• Print stream knowledge preferred.

EXPERIENCE

• Professional services background is highly desirable, as candidates from this environment tend to bring a strong client-focused mindset and adaptability
• Candidates must demonstrate the ability to work independently with minimal direction, managing their own workload and priorities effectively
• Strong critical thinking skills are essential — we are looking for individuals who can analyze problems thoughtfully, connect the dots across complex scenarios, and bring well-reasoned solutions to the table
• Self-awareness is equally important — we value candidates who understand their own strengths and limitations, communicate openly, and are committed to continuous growth
• Knowledge of alternate format industry standards required.
• Proficient in the creation of Accessible PDF documents and knowledge of WCAG Guidelines, HHS, and PDF/UA Standard an asset.

EDUCATION

• Preferred Bachelor's degree in software development or certifications and proven applicable experience.
• Minimum of 2+ years of experience in a technical field.

What's in it for you?

• Be part of a growing company and team.
• Competitive salary (Commensurate with experience and position and eligible discretionary bonus)
• Excellent benefits
  • Medical
  • Dental
  • Vision
  • Short Term Disability
  • Long Term Disability
  • Group and Voluntary Life
  • Sick Time Pay
  • Vacation Pay
  • Holiday Pay
• Be part of a rapidly growing software company

How long will the role be open for? Until filled!
Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.

We thank all applicants for their interest in joining our team. Those short listed will be contacted.

Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.

Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.