Full time
Day ShiftResponsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications.
EssentialFunctions
Our Trinity Health Culture:Knows, understands, incorporates &demonstratesour Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus:
Researches, collects & analyzes information.Identifiesopportunities,developssolutions, & leads through resolution.
Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports
Process Focus:
Utilizes multiple system applications to perform analysis, createreports& developeducational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures &abilityto readilyacquirenew knowledge.
Data Management & Analysis:
Research &compilesinformation to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define& demonstrateprogress,ROI& impacts
Maintains a Working Knowledgeof applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelinesin order toensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Functional Role (notinclusive of titles or advancement career progression)
TheAnalyst, VendorResource Supportplays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert andliaison,ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners.
Request for Proposal (RFP) Coordination & Vendor Selection
Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders torepresentHR Shared Services in the RFP process.
Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection.
Support decision-making by offering tacticalexpertiseand clear comparisons of tradeoffs.
Implementation Leadership
Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams.
Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped.
Develop end-user communications and training materials; support localized stakeholder engagement across the organization.
Post-Implementation Support
Monitor and track escalations related to vendor performance and system functionality.
Coordinate exception handling with COEs and vendors for out-of-policy or unique cases.
Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications.
Vendor Performance & Relationship Management
Continuouslymonitorvendor adherence to Service Level Agreements (SLAs).
Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly.
Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up.
Act as the internal advocate for service quality and colleague experience in all vendor interactions.
Contract Assurance & Compliance
Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met.
Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations.
Technical & Product Awareness
Stay current on product capabilities, system features, and upcoming releases or enhancements.
Ensure fullutilizationof vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies.
Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience.
Data Analytics,Financial Tracking& Performance Measurement
Identifiesdrivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scopework charges.
Reviews vendor invoices for accuracy, contract alignment, and proper service categorization.
Performs ROI assessments of vendor-delivered services, technologies, and enhancements.
Partners with PDO, Vendor Management, Finance, and HRSS leadersidentifyelimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs.
Tracks financial impacts tied to service-level performance (SLA bonuses/credits).
Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics.
Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures.
Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes.
Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualizevendorimpact on service delivery, compliance, and cost efficiency.
Provides scenario planning and risk modeling to support decision-making.
Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-makingregardingvendor partnerships.
Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor’s perspective.
Ensure vendorsmaintainagreed-upon outcomes, including customer support and escalation handling.
Monitor troubleshooting calls to ensure colleagues are fairly represented.
Review website upkeep and agreed-upon costs.
Managetheaddition of new services,scopeevaluation, andmini-implementationsfor new ministries.
Minimum Qualifications
Bachelor’sdegree in Business Administration,Human Resources, Finance,Supply Chain,Data Analytics,or a related field; or equivalent combination of education and experience.
Minimum3–5 years of professional experience inhuman resources operations, vendor management,contract administration, financial analysis,business operations, or arelated analytical role
Additional Qualifications (nice to have)
Experience with Workday or similarHRIS platforms
Experience working with external vendors, service providers, or third-party administrators preferred.
Experience in a shared services environment is highly desirable.
Hourly pay ranges: $36.34 - $54.51
Physical & Mental Requirements & WorkingConditions (General Summary)Note – frequencies need to be selected
Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight, touch, sound& /or smell. Occasional
Exposure to fumes, odors,dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.) Occasional
Exposure to or subject to noise, infectious waste, diseases & conditions Occasional
Exposure to interruptions, shiftingpriorities& stressfulsituations Frequent
Ability to follow tasksthrough tocompletion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens overlong periodsof time & work on concurrent tasks / projects Frequent
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person& /or over the phone / computer / device / equipment assigned) with some background noise Frequent
Perform manual dexterity activities& / or grasping / handling Frequent
Ability to climb, kneel,crouch & /oroperatefoot controls Occasional
Use a computer / other technology Frequent
Sitwith the ability to vary / adjust physical position or activity Frequent
Maintain a safe working environment & use available personal protective equipment (PPE) Continuous
Comply withapplicableCode of Conduct, policies, procedures & guidelines Continuous
Ability to provide assistance in the event of an emergency.Occasional
Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity Frequent
Lift a maximum of 30 pounds unassisted Occasional
Use upper & lower extremities, engage in bending / stooping /reaching& pushing / pulling Occasional
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions Continuous
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients) Occasional
Indirect Healthcare / Support Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity Frequent
Lift a maximum of 30 pounds unassisted Occasional
Experience oflong periodsof walking / standing / stooping / bending / pulling & / or pushingOccasional
Encounter a clinical / patient facing / hands on interactive work environment Occasional
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions Continuous
Work outdoors with variable external environmental conditions Occasional
Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
