Job Description

Our client provides independent property condition reports for rental homes. When a property manager requests an inspection, the team coordinates with residents, sends a trained technician to the property, and delivers a photo-rich report documenting the home's condition.

These reports are used during move-ins, move-outs, lease renewals, and periodic property checks. Property managers rely on them to document damage, identify maintenance issues, reduce disputes, and keep property owners informed about the condition of their homes.

The Role

This role owns the customer-facing workload across the full client lifecycle: demos and discovery with new prospects, kickoff calls with new customers, and recurring check-ins with existing clients where feedback, scope questions, and account growth get worked out.

Success means prospects close because they understood and trusted the service, and existing clients renew and expand because they feel taken care of.

The Account Manager will:

• Run service demos tailored to property managers' workflows

• Walk prospects through real inspection reports during demos and discovery

• Qualify inbound prospects and route strategic deals to the CEO

• Lead kickoff calls for new customers and guide them through their first inspection cycle

• Run recurring check-ins with existing clients to review report quality, surface feedback, and discuss expansion

• Travel to US property management conferences (NARPM and others) two to four times a year

• Coordinate with the operations team on scheduling, technician feedback, and report quality

• Write clear follow-up notes after every customer call

• Turn recurring customer questions into guides and simple documentation

The Ideal Candidate Brings:

• 3+ years in a customer-facing B2B role (customer success, onboarding, implementation, account management, support, or sales)

• Experience working with US-based business customers

• Comfort explaining and supporting workflow-heavy services or operations

• Excellent spoken and written English with a US-neutral register

• Confidence leading live video calls and product demos

• A tech-savvy, process-oriented mindset

• Strong note-taking, organization, and follow-through

• A warm, conversational presence

• Coachability and curiosity about the industries they serve

Bonus Points:

• Direct experience working with US property management companies (in-house, vendor-side, or BPO)

• Background in adjacent industries: real estate services, field services, vacation rental management, insurance, or home services

• Familiarity with property management software (AppFolio, Buildium, Propertyware, Rent Manager, or similar)

• NARPM exposure (member, attendee, or professional connection)

• Experience creating onboarding documentation, FAQs, or short training videos

• Some prior sales experience (discovery, demo, pricing conversations)

What's Offered:

• Fully remote contractor role

• Open to candidates across Mexico and Latin America

• Work aligned with US Central Time business hours

• PTO included

• Competitive USD compensation (based on experience)

• Direct collaboration with the CEO and operations team

• Travel to US industry conferences a few times a year (all expenses covered)

• Career growth path inside US property management services

Interview Process

1️⃣ Discovery call — background, communication approach, and industry exposure
2️⃣ Short challenge — record a brief Loom walking through a property inspection scenario
3️⃣ Team interview — discuss customer scenarios and judgment with the CEO and ops lead
4️⃣ Final conversation — expectations, conference travel logistics, and next steps