Job Description

Access Center Specialist

(Care Team Specialist II)

Patient Engagement Center

Announcement #349800

Jefferson Healthcare is looking for a critically thinking, thorough, customer service minded individual to join our Patient Engagement Center as an Access Center Specialist (Care Team Specialist II) in our patient access call center.

The Access Center Specialists in our call center are important liaisons between the medical care team and the patients. The role of a Care Team Specialist is both dynamic and engaging within the healthcare sector. This position involves interacting with diverse individuals calling in to our primary and specialty clinics, gathering essential information, assisting patients with scheduling and navigation, and supplying clinical teams with the necessary information to deliver high-quality care. Attention to detail, critical thinking, and a customer service mindset are essential to ensuring that patients have a smooth and successful healthcare experience.

The ideal candidate will have experience working remotely and experience with medical office reception or dispatching. They will also have strong communication skills, be organized and detail-oriented, and have a passion for helping others. Responsibilities include taking patient calls, scheduling appointments, verifying insurance, and communicating with clinical care teams. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply!

Schedule: 1.0 FTE; 40 hours/week, Day shift (8-hour shifts); no weekends!

What can we offer you?

• A fulfilling career in the medical field
• 1:1 onboarding with a dedicated trainer
• A supportive leadership and peer team
• A competitive wage
• Outstanding benefits including medical, dental & vision benefits with low insurance premiums, a 5% employer contribution to your retirement account, paid time off, and more

What you'll need:

• High School degree or equivalent required
• Two years customer service experience strongly preferred
• Two years of experience using Epic EMR preferred
• Basic knowledge of medical terminology preferred
• Must stay current in knowledge base and meet Hospital-mandated education requirements
• Experience answering high volumes of phone calls or in a dispatch setting preferred

To apply: Please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/

This job will remain open until filled.

Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Disclaimer: As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test.

Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830–.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.