Navy Federal Credit Union

Remittance Processor (Pensacola)

Navy Federal Credit Union  •  Pensacola, FL (Onsite)  •  6 hours ago
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Job Description

Ensure the accurate and timely capture, validation, and processing of remittances, including checks, money orders, and cashier's checks, from various sources and systems. Verify the authenticity of transactions, process them accurately, and confirm that funds are correctly allocated and deposited into the appropriate accounts. Perform complex and varied duties requiring moderate analysis and limited latitude, adhering to Navy Federal Credit Union mail safety protocols, check negotiability standards, and check fraud procedures. Research multiple platforms and resources to ensure remittance and check processing comply with internal policies and federal regulations. Use appropriate levels of authority to make independent, mission-critical decisions related to processing remittances, returns, potential fraud detection, and hold requirements, while collaborating with others. Work under direct supervision.

  • Sort, scan, validate, and process remittances from various sources accurately and timely
  • Review and verify incoming documents to mitigate fraud risk
  • Follow Navy Federal Credit Union safety protocols and check fraud procedures
  • Monitor operational priorities, including time in system, production goals, and service level targets
  • Assess the negotiability of financial instruments and escalate as necessary
  • Verify transaction authenticity and allocate funds in compliance with federal and organizational policies
  • Evaluate risks associated with remittances and process or escalate accordingly based on channel
  • Make independent and informed decisions on special handling for deposits/payments within federal regulations and policies
  • Identify and seek guidance for compliance issues then make recommendations to minimize risk.
  • Research member accounts and determine fund allocation for remittances and deposits
  • Work independently under moderate supervision, maintaining timeline sensitivity
  • Communicate effectively with internal partners to resolve member issues
  • Manage multiple tasks, including adhering to safety protocols in processing remittances and logging items across systems
  • Create accurate member-facing correspondence, including image replacement documents and regulatory notifications
  • Stay updated on industry trends relating to processing procedures and technology
  • Recommend improvements to enhance efficiency and accuracy in remittance processing
  • Perform other duties, as assigned
  • Exposure to performing clerical or administrative duties/responsibilities
  • Basic skill navigating multiple screens and PC applications and adapting to new technologies
  • Basic keyboarding/typing skills
  • Effective verbal and written communication skills across a various channels
  • Basic skill performing mathematical calculations and working accurately with numbers
  • Experience handling multiple tasks simultaneously with a high degree of accuracy
  • Basic skill following and completing computer delivered instructions
  • Familiarity of check negotiation requirements

Desired Qualifications

  • Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
  • Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations
  • Familiarity with Remittance platforms including Mavro, eDeposits, EZAdmin, Encore, UAD, VINTEK

Additional Information

Hours:

  • Monday – Friday, 11:00AM – 7:30PM CT; Rotating Saturdays; Essential personnel

Location:

  • 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For® 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld® Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE® Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes® 2025 America’s Best Large Employers
  • Forbes® 2025 America's Best Employers for New Grads
  • Forbes® 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Navy Federal Credit Union

About Navy Federal Credit Union

Navy Federal is the world’s largest credit union, with more than 15 million members, $190 billion+ in assets and 25,000+ employees. Throughout campuses in Vienna, VA Pensacola, FL and Winchester, VA, as well as 370 branches, we serve the Armed Forces, Department of Defense, Veterans and their families with world-class financial products and services.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org. Images used for representational purposes only; do not imply government endorsement.

Equal Housing Lender

Equal Opportunity Employer, including disability/vets

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Vienna, VA
Year Founded
1933
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