Job Description

Multi-Family Housing Apartment Relocation Specialist

We are seeking a highly organized and detail-oriented Relocation Specialist to coordinate and support the relocation of residents from one property or location to another. This position will manage multiple moving parts throughout the relocation process, ensuring residents, property teams, vendors, and leadership have accurate and timely information.

Key Responsibilities

• Coordinate resident relocations from one location/property to another.
• Maintain accurate Excel spreadsheets and tracking reports for relocation activities, resident information, move dates, unit assignments, and completion status.
• Coordinate relocation schedules and ensure deadlines are met.
• Communicate with residents regarding relocation timelines, requirements, appointments, and next steps.
• Work closely with Property Managers, Regional Managers, maintenance teams, vendors, and other departments to coordinate successful moves.
• Track resident progress and follow up on outstanding items or required documentation.
• Manage multiple resident relocations simultaneously while maintaining accuracy and attention to detail.
• Identify potential issues or delays and communicate them promptly to management.
• Maintain organized electronic files and documentation related to relocations.
• Prepare reports and provide regular updates on relocation progress.
• Assist with coordinating movers, transportation, unit readiness, inspections, and other relocation-related activities as needed.
• Handle sensitive resident information with professionalism and confidentiality.
• Perform other duties related to the relocation process as assigned.

Qualifications & Skills

• High school diploma or equivalent required; additional education or experience in property management, housing, customer service, or administration is a plus.
• Strong proficiency with Microsoft Excel, including maintaining spreadsheets, sorting/filtering data, and tracking information.
• Excellent organizational and time-management skills.
• Ability to multitask and manage several relocations and deadlines at the same time.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to work independently while also collaborating effectively with multiple departments.
• Strong problem-solving and follow-up skills.
• Ability to prioritize changing needs and meet deadlines in a fast-paced environment.
• Professional and compassionate approach when working with residents who may be experiencing a significant transition.

Qualifications & Skills

• High school diploma or equivalent required; additional education or experience in property management, housing, customer service, or administration is a plus.
• Strong proficiency with Microsoft Excel, including maintaining spreadsheets, sorting/filtering data, and tracking information.
• Excellent organizational and time-management skills.
• Ability to multitask and manage several relocations and deadlines at the same time.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to work independently while also collaborating effectively with multiple departments.
• Strong problem-solving and follow-up skills.
• Ability to prioritize changing needs and meet deadlines in a fast-paced environment.
• Professional and compassionate approach when working with residents who may be experiencing a significant transition.

Preferred Experience

• Experience in property management, affordable housing, resident services, relocation coordination, or a similar administrative role.
• Experience working with multiple properties or locations.
• Experience creating and maintaining tracking spreadsheets and reports.
• Experience coordinating vendors, schedules, and logistics.

Ideal Candidate

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing many tasks at once They can keep detailed spreadsheets, stay on top of deadlines, communicate effectively with residents and internal teams, and ensure every step of the relocation process is properly tracked and completed.

Working Conditions

• Primarily works in a residential apartment community environment.
• May be exposed to occupied construction or renovation areas.
• Occasional evening or weekend work may be required to accommodate resident move schedules or project deadlines.

This role is non-exempt with a pay range of $20 - $25 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. You may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company go to: https://pratumco.com/

Pratum Companies is a growing company that is looking for talented professionals who want to be part of a strong team focused on providing superior management services to our residents and owners. If you share our desire to be the best for our residents and communities, then you belong with Us.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

#ZR