Job Description

The Relocation Counselor is responsible for overseeing the relocation process

The Relocation Counselor is the primary contact for customers and clients in the domestic relocation and global relocation processes.

Essential Job Responsibilities:

• Conduct a need analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport.
• Maintain regular and positive contract with the transferee using verbal and written communication.
• Escalate issues as appropriate partnering with management to ensure on-going client/customer satisfaction.
• Maintain files in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
• Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
• Call on current rental clients to work on converting to buyers.
• Assist the Director with in-house rental training sessions as needed.

Additional Duties:

• Assist other counselors and office administrators as required.
• Review sales/closing reports to ensure that the referral information is correct and mail out the check to the clients.
• Review agent conversion and be responsible for increasing referral business.
• Help with marketing to clients through mailings and personal contact.

Qualifications for Position:

• Four-year degree preferred
• Real Estate background preferred
• Proficient computer skills
• Excellent verbal and written communication skills displaying tactfulness in all situations
• Professional and courteous phone contact with all customers, clients and suppliers
• Strong customer service skills
• Must be able to handle multiple tasks in a fast-paced environment with attention to detail
• Must be able to work independently and research problems/questions as required
• Must possess strong organization skills and be able to prioritize
• Professional appearance
• Dependable
• Ability to handle challenging situations
• A team player

HowardHanna.com

Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.