Job Description

Lead with Heart. Deliver with Purpose. Build the Future of Care.

At Bupa, purpose meets possible. Building a healthcare ecosystem that is connected, innovative, highly personalised and fiercely supportive of elder autonomy and dignity.

We are a global healthcare leader trusted by millions, committed to helping people live longer, healthier, happier lives and making a better world.

We are seeking an exceptional leader to join us as Relieving General Manager. This is an opportunity for someone who thrives on leading change, building high-performing teams, and creating cultures where people can deliver World Class care.

About the opportunity

As Relieving General Manager, you will lead the overall performance of the care home and village you are assigned to, with responsibility for people, customer experience, quality, risk management, and commercial outcomes.

This is a full-time, permanent role, ideally based in Wellington or Auckland. You will travel nationwide for varying lengths of time, working from different sites as needed. This may involve being away for several weeks or months at a time, typically returning home late Friday and travelling back Sunday evening or Monday morning.

This is a role for a leader who enjoys turning potential into performance. We need a leader who can build trust, establish clear expectations, develop capability, and create a high-performing environment where residents, families, employees, and the wider community can thrive.

Success will come through your ability to:

• Lead a culture transformation that balances care, accountability, and high performance
• Build a cohesive leadership team and strengthen capability across the site
• Address performance issues with courage, fairness, and consistency
• Create an environment where people feel valued, respected, and accountable
• Drive continuous improvement across quality, customer experience, and operational performance
• Deliver strong and sustainable business outcomes
• Lead confidently through complexity, challenge, and change

About you

You are an experienced people leader who has successfully improved culture, performance, or business results within a complex service environment.

You are known for:

• Building high-performing teams and strong workplace cultures
• Leading through change while bringing people with you
• Having difficult conversations when required and following through
• Creating clarity and accountability without losing empathy
• Delivering measurable operational and financial outcomes
• Influencing others through trust and credibility rather than hierarchy
• Remaining calm, resilient, and solutions-focused under pressure

Why you’ll love it?

At Bupa, we believe great leadership transforms lives. You will join a collaborative regional leadership network, backed by a global organisation committed to pioneering new standards in senior health and wellbeing.

• Build upon your expertise, gain further experience across different sites, with the opportunity to travel New Zealand.
• Southern Cross health insurance membership with monthly premiums fully paid for eligible employees
• Access to Viva, Bupa's global employee wellbeing programme
• Access to a wide range of employee benefits and discounts across retail, technology and more. Employee Assistance Programme when you need it most
• Enhanced parental leave - 12 or 24 weeks of paid gender-neutral parental leave for eligible employees
• Free flu vaccination, free skin check and initial menopause consultation
• Access to Bupa Campus – your go-to space for global learning and development

If you're excited by the opportunity with Bupa to Lead with Heart, Deliver with Purpose, and Pioneer the Future of Healthcare for the elderly, we'd love to hear from you.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa

Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.