Job Description

Join our Leadership Team at The Shoalhaven Ex-Services Group!

About the Role

We're on the hunt for dynamic and enthusiastic Duty Managers who can bring a “hands-on” and “can-do” attitude to our team. In this role, you'll be the team that is the heartbeat of our operations, ensuring everything runs smoothly and our members and guests have an exceptional experience every time they visit.

Your Benefits

• Competitive wage
• Exclusive Perks: Silver golf membership for sporting and lifestyle access
• 50% off meals while on shift.
• Supportive Environment: A workplace that values teamwork and collaboration.
• Recognition: Rewards and recognition programs to celebrate your achievements.

What You'll Do

• Manage Operations: Oversee daily operations including gaming, food and beverage, events, and customer service, opening and closing venues and safe operations.
• Lead & Motivate: Inspire and guide our team to provide outstanding service.
• Ensure Compliance: Uphold all laws, regulations, and venue policies, especially those regarding responsible service of alcohol and gaming.
• Customer Care: Handle inquiries, feedback, and complaints professionally and promptly.
• Team Development: Manage performance, provide training, and recognize exceptional service.
• Collaborate: Work with management to boost customer satisfaction and revenue.
• Create a Safe Environment: Ensure the comfort and safety of both staff and customers.

What We Need from You

• Experience: Proven track record in a similar role within hospitality or gaming.
• Leadership Skills: Excellent communication and team management abilities.
• Knowledge: Strong understanding of relevant legislation and regulations (RSA, RCG and ARCG certifications required).
• Customer Focus: A passion for delivering unforgettable customer experiences.
• Calm Under Pressure: Ability to make sound decisions in a fast-paced environment.
• Flexibility: Willingness to work varied shifts, including evenings, weekends, and public holidays.
• Strong background in cash handing and balancing.

Who are we?

Welcome to The Shoalhaven Ex-Services Group, the ultimate destination for hospitality and entertainment in the breathtaking Shoalhaven region of New South Wales, Australia. With venues in Worrigee and Nowra, we are dedicated to caring for our community every person, every time, in everything we do.

Our offerings include top-notch dining, refreshing beverages, exciting gaming options, unforgettable events, and activities like golf, bowls, and cricket. Plus, we provide comfortable accommodations and so much more.

We uphold our core values of RESPECT | OPENNESS | EMPOWERMENT | COLLABORATION

We care for the Shoalhaven, every person, every time in everything we do.