Job Description

The Reliability Quality Technician is responsible for ensuring that returned transformers comply in a timely matter with internal RMA (Return Material Authorization) process. This role supports products, process, and system documentation throughout the diagnose / repair lifecycle.

Essential functions & Key Responsibilities

· Participate in the Tier II and scheduling daily meetings to follow up on RMAs (Return Material Authorizations).

· Take pictures of incoming RMAs to record the received condition, tag and label them.

• Inspect the returned transformers (RMAs) upon arrival to record any defects for the purpose of feedback the Quality Auditors, and Production.
• Update the RMA status tracker daily.
• Work closely with SCM (material dates), Engineering (BOMs), Production, SIOP, Project Managers.
• Follow up on the returned transformers during the repair / rebuild stages.
• Shadow the Tanking and Testing departments during the diagnose stage.
• Be part of the internal audit team and support external audits performed by customers, registrars, and regulatory agencies.
• Participate in the quality management system improvement initiatives as necessary.
• Assist the final inspections of the RMAs before they shipped.

· Ability to perform TTR, Resistance, Insulation resistance, oil sampling, and other minor tests.

· Assist with the teardown of field failures and coils.

1. Qualifications

• 3 years’ experience in Quality, Manufacturing, Industrial Technology, and related technical discipline.
• Fundamental knowledge of electric circuits and electrical apparatus.
• Knowledge of quality management systems and manufacturing quality principles.
• Familiarity with quality tools including Root Cause Analysis and Corrective Actions /Preventive Actions.
• Ability to interpret engineering drawings, specifications, and technical documentation.
• Experience with product adherence to ISO, and IEEE standards, procedures, and regulations through appropriate quality tests.
• Previous oversight of the maintenance of quality documentation, such as SOPs.
• Preferred Certifications: ASQ Certified Quality Technician (CQT); ISO 9001 Internal Auditor Certification.
• Understanding of transformer manufacturing processes and/or electrical equipment assembly is a plus.

1. Safety & Environmental Compliance

· Ensure adherence to safety standards during audits.

· Verify compliance with environmental and oil-handling procedures.

Requirements

· Analytical and problem-solving skills.

· High attention to detail.

· Good documentation and reporting skills.

· Strong communication and interpersonal abilities.

· Ability to work independently and cross-functionally.

· Proficiency in MS Office and quality documentation tools.

· Familiarity with oil-filled transformer construction and testing (desired).

· The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

· Office (30%), manufacturing environment (70%).

· Regular interaction with production areas

· Constant presence on the production floor.

· Ability to lift moderate weights and climb ladders when required.

· Exposure to industrial environment including noise and oil handling areas.