Purpose of Position
Act as Dyson’s ‘early warning system’—spot reliability and quality trends in the field, update relevant business areas, and drive quick, effective closure of new issues to minimize disruption.
Main Accountabilities & Supporting Activities
Identify and Resolve New Product Failures
Analyze weekly part usage, repair, and retail returns data for the Americas (focus: USA, support: Canada, Mexico, and other South/Central American countries as needed).
Investigate customer comments on failed parts; produce Pareto analyses to highlight key failure modes and communicate issues for resolution.
Collaborate with Market Insights Analyst on online review sentiment analysis; share insights to inform product development.
Proactively seek opportunities to improve product reliability and quality, prioritizing USA but supporting other regions.
Arrange collection and analysis of failed samples; conduct engineering Pareto analyses and escalate findings for resolution.
Review call center/service center data (1st/3rd party) across the Americas, pinpoint reliability improvements for existing products, and prioritize development efforts. Maintain contact with centers to track emerging issues.
Provide regular feedback to call center and repair center teams on recording critical customer fault data.
Work within the global team to develop/drive design improvements, ensuring timely, effective communication with engineering and quality teams in SE Asia and the UK.
Contribute technically to product improvement efforts; ensure solutions are high-quality, proven, and clearly documented.
Support New Product Development and Launch
Audit new models pre-launch; share feedback with business areas.
Assist Market Insights Analyst in product trials; investigate and support design improvement for issues arising in your territory.
Monitor product launches for trends; identify and communicate failures early for swift resolution.
Annual Reliability Targets
Identify opportunities to improve reliability/quality in your territory to meet Dyson’s goals.
Deliver daily/weeky issue reports; ‘own’ issue close-out with business stakeholders.
Investigate product safety issues as directed.
General Territory Engineering Support
Act as the engineering contact point across the Americas, providing expertise on product, technology, and general engineering principles.
Support PR and James Dyson Foundation initiatives with engineering expertise.
Serve as territory expert for global RDD, supplying region-specific knowledge.
Additional Duties
Take on new activities relevant to the role’s purpose as needed.
Drive operational improvements and create supporting documentation.
Think creatively to spot opportunities for improvement.
Proactively identify and solve problems.
Individual Qualifications
Experience and Education
Bachelor’s degree in Mechanical Engineering, Product Design, or an engineering-based design subject.
Skills
Good technical strength across mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics.
Basic statistical skills.
Proficiency in Microsoft Excel required.
Willing and able to travel internally in the Americas region and internationally.
Valid Passport
Competencies
Good communication skills, both written and oral and on both a technical and non-technical level.
Strong attention to detail and accuracy.
Analytical ability, both in engineering terms and more general problem solving.
Adaptable and flexible.
Creative and methodical problem solver
Compensation: $81,600 - $102,000 annually + bonus opportunity
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts
Health benefits:
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability
#LI-ONSITE
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
