Your responsibilities:

• Provide end-to-end process and data ownership for the release workflow in the ServiceNow ecosystem, focusing on the DPR module
• Ensure that release process steps, statuses, identifiers, and transitions are correctly represented and governed in the DPR context​
• Validate data flows and data consistency between release planning sources and ServiceNow DPR reporting (IDs/statuses/events)
• Maintain and improve release steering dashboards/reports so stakeholders receive accurate, timely, and decision-ready information
• Own and coordinate updates to process rules/workflows to close gaps (e.g., missing fields, inconsistent statuses, unclear handover definitions)

The knowledge I own:

Must-haves:​

• Experience in Release/Change process modeling within ServiceNow (process statuses, data fields, handovers)​
• Strong understanding of data flows & data consistency (release status/IDs/events → DPR/reporting)​
• Ability to validate and keep reporting dashboards/views accurate and current​
• Ownership of process rules/workflows in the DPR context (governance-compliant)​
• Strong collaboration with Release Manager / Cutover Leads on required data and handover points​
• Tools: ServiceNow ITSM&DPR/JIRA/Confluence/MS Project​
  
  

Nice-to-haves​:

• Knowledge of automation to support process workflows (status/reporting workflows in ServiceNow/JIRA/Confluence)​
• Experience/interest in GenAI-assisted standardization for status/process documentation under compliance

The offer that would convince me:

• In our international team you can work with our colleagues from all over the world
• We develop our own product and focus on high-quality, stable solutions
• We are committed to build up teams where trust and honest communication are essentials to our daily work
• Regular salary increase, we follow the inflation and reward loyalty
• Continuous learning opportunities though our own e-learning platform and internal teams
• Flexible working hours with home office possibility

Online application:

Please use our online application and attach your English resume.

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