Job Description

Release of Information Specialist

Help Protect Patient Privacy While Supporting Exceptional Care

At Meritus Health, every patient record tells an important story. As a Release of Information Specialist, you will play a critical role in protecting confidential health information while ensuring patients, providers, attorneys, and insurance partners receive the records they need accurately, securely, and in a timely manner.

This position is ideal for a detail-oriented professional who enjoys problem-solving, working with technology, and delivering outstanding customer service. You'll be part of a team that safeguards patient privacy, navigates complex regulations, and serves as a trusted resource for individuals requesting vital medical information.

What You'll Do

• Process and manage requests for protected health information in compliance with hospital policies, HIPAA regulations, and federal and state requirements.
• Review requests to ensure proper authorization and determine appropriate release of information.
• Retrieve, compile, and securely distribute medical records using multiple electronic systems and technologies.
• Serve as a resource for patients, providers, attorneys, insurance companies, and internal departments regarding medical record requests.
• Protect patient confidentiality by ensuring information is released only to authorized individuals.
• Use independent judgment to make informed decisions regarding legal, regulatory, and privacy requirements.
• Manage multiple priorities in a fast-paced environment while maintaining accuracy and exceptional customer service.
• Collaborate with healthcare professionals and administrative teams to meet deadlines and customer needs.

What Makes You Successful

We're looking for someone who is:

• Highly organized and detail-oriented.
• Passionate about protecting patient privacy and confidential information.
• Comfortable managing multiple tasks and deadlines simultaneously.
• A strong communicator with excellent customer service skills.
• Adaptable and focused in an environment with frequent interruptions and changing priorities.
• Tech-savvy and confident navigating multiple computer systems.
• A problem-solver who exercises sound judgment and decision-making.

Qualifications

Education

• High school diploma or GED required.
• Associate degree in Medical Office Technology, Medical Office Systems, Medical Secretarial Science, Health Information Technology, or a related field preferred.

Experience

• Minimum of two years of Release of Information experience within a healthcare setting required.
• Medical terminology knowledge preferred.
• Computer proficiency and keyboarding skills required.

Knowledge, Skills & Abilities

• Strong attention to detail and organizational skills.
• Ability to accurately alphabetize, file, and sequence records and documentation.
• Proficiency using computer systems and working on a computer for extended periods.
• Ability to thrive in a fast-paced environment with competing priorities.
• Excellent verbal and written communication skills.
• Strong customer service and public relations skills.
• Professional phone etiquette.
• Sound judgment and the ability to handle sensitive information with discretion.
• Effective problem-solving and decision-making abilities.

Join our team and help ensure patients' information is handled with the accuracy, security, and care they deserve.

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.