Job Description

Key purpose:

To operationalise the companys Business Banking Salesforce platform

Duties and responsibilities:

• Taking ownership of all aspects related to ensuring a healthy Salesforce.com platform.
• Designing, testing, deploying and maintaining the platform in line with governance, standards and relevant frameworks.
• Taking responsibility for scheduling, planning and controlling the software delivery life cycle (SDLC).
• Enabling DevOps best practice, ideas, innovation and automation across the platform

Qualifications and experience:

• Minimum 5 years experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology-based solutions (and 3 - 5 years in a DevOps or IT Engineering role)
• Must have experience with at least 2 different Salesforce Cloud platforms (for ex: Sales Cloud, Service Cloud, Marketing Cloud, and Financial Services Cloud) or Installed Applications.
• Experience of working on enterprise Salesforce.com platform and the implications related to Release Management.
• Experience managing the release processes for business on-boarding projects and data migrations.
• Hands on experience with Salesforce.com configurations, roles, profiles, strong APEX experience, and other permission controls.
• Proven experience and proficiency in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies.
• Proven experience managing DevOps teams and mentoring engineers
• Industry experience working with Big Data platforms
• Experience in using and manipulating APIs, API documentation
• Visualization experience advantage (ELK, Grafana, Splunk)
• 7+ years experience on the Salesforce platform
• 5 years in a DevOps or IT Engineering role
• Bachelor's Degree in Information Technology - Computer Science or Information Technology - IT Engineering
• Honours Degree in Information Technology - Computer Science or Information Technology - IT Engineering

Knowledge of:

• A strong understanding of CRM, Sales, Marketing, and other business processes.
• Good knowledge and experience with AppExchange products and understanding of how to install/de-install.
• Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, GITlab, and Version Control i.e. AutoRabit ).

Ideal:

• Swagger, Postman
• Client experience principles
• Salesforce.com declarative and custom development

Skills:

• Communications Skills
• Decision making skills
• Influencing Skills
• Planning, organising and coordination skills
• Problem solving skills