Job Description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role
As Release Manager, you will play a critical role in bringing structure, governance and visibility to change and release activity across our customer environments.

Multiple teams regularly operate across the same customer accounts simultaneously — including Support, BAU Enhancements and Project Delivery. This creates a complex delivery landscape where overlapping deployments, conflicting changes and limited visibility can introduce operational risk.

This role exists to solve that challenge.

You will establish and own a consistent release management framework across the customer base, ensuring all release activity is properly coordinated, communicated and governed. You will maintain visibility across support issues, BAU enhancements and project deliveries to proactively identify customers entering periods of high change and take ownership of coordinating activity across all involved teams.

Alongside the operational responsibilities, you will also lead and develop the Release Coordinator supporting the function, helping to mature release management processes and embed best practice across the wider business.

Responsibilities:

• Design, implement and continuously improve a structured release management process across the customer base

• Define release governance standards including release gates, approval workflows and deployment readiness criteria

• Coordinate and package releases across Jira, GitHub and internal systems, ensuring all tickets, code changes and documentation are fully traceable

• Ensure release activity is clearly communicated to all relevant stakeholders, including deployment schedules, impacted environments, dependencies and risks

• Provide post-release communication and confirmation following successful deployments

• Establish and maintain visibility of all customer change activity, including support tickets, BAU enhancements and project delivery workstreams

• Proactively identify customers at risk of release conflict, deployment overlap or environment instability

• Take ownership of release coordination for high-change customer environments, managing sequencing, deployment schedules and cross-team dependencies

• Act as the central point of authority for release activity across impacted customer accounts

• Ensure alignment between Support, BAU Enhancements and Project Delivery teams to minimise risk and improve deployment coordination

• Escalate risks, conflicts and prioritisation challenges where intervention is required

• Produce regular reporting and insight on release activity, scheduling, risk areas and overall change volumes

• Review release outcomes, identify recurring issues and feed improvements back into the release management process

• Line manage and support the development of the Release Coordinator, providing guidance, structure and day-to-day leadership

What will you bring?

• Previous experience in Release Management, Change Management, Service Delivery or Delivery Coordination within an IT services or managed services environment

• Strong understanding of release governance, deployment coordination and operational change management processes

• Experience coordinating multiple workstreams, teams and customer accounts simultaneously within fast-paced environments

• Strong organisational and planning skills with a structured, process-driven approach

• Ability to confidently manage stakeholders and enforce release discipline where required

• Experience using tools such as Jira, GitHub and other ticketing or delivery management platforms

• Strong communication skills with the ability to clearly coordinate and communicate release activity across technical and non-technical teams

• Analytical mindset with the ability to identify risks, dependencies and operational conflicts proactively

• Experience producing reporting, release tracking and operational insight for leadership teams

• Previous experience managing, mentoring or supporting junior team members

• Collaborative approach with the ability to work effectively across support, delivery and project functions

• Experience working within ERP, business applications or Microsoft Dynamics environments would be advantageous

What can we offer you?

• Hybrid Working

• Private Medical Insurance or Company Paid Health Cash Plan

• Employee Assistance Program

• 25 days holidays plus your birthday off

• Option to purchase additional holiday (up to 5 days)

• Company Pension Scheme

• Life Assurance x 4

• A diverse workforce

• Employee investment with Node4 training Academy

• Family savings and shopping discounts through the Node4 benefits portal.

• Discounted Gym Membership

• Modern facilities with open and welcoming breakout areas

• Company Social events

• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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