Job Description

Contract Type: Fixed Term Contract
Hours: 37.5 hours per week
Location: Hybrid working available

Benefits

• 10% non‑contributory pension (with the option to contribute and receive up to a further 2% match)
• Funded industry qualifications
• Wellbeing allowance
• Hybrid working
• Generous holiday entitlement and flexible benefits

About the Role

We’re looking for a motivated and customer‑focused Relationship Support Administrator to join our friendly and supportive Relationship Support Team

In this role, you’ll be a key point of contact for our customers and advisers, providing clear, accurate, and timely support by phone and email. You’ll play an important role in resolving queries, building trust, and ensuring every interaction leaves our customers feeling supported and confident.

This is a great opportunity for someone who enjoys helping people, takes pride in doing things right, and is looking to develop a long‑term career within a well‑established financial services organisation. Full training and ongoing support will be provided.

Why Join Standard Life?

At Standard Life, we want everyone to feel they can bring their whole self to work. We value different perspectives and experiences, and we’re committed to creating a workplace where everyone feels included, supported, and able to thrive.

We’ll recognise your contribution, invest in your development, and support your career progression. Alongside a competitive reward package, we offer flexible working arrangements to support different lifestyles, caring responsibilities, and wellbeing needs.

Key Responsibilities

• Deliver an excellent customer experience through phone and email interactions
• Resolve customer and adviser queries by gathering information, researching solutions, or routing to the appropriate specialist team
• Work collaboratively as part of a structured team while using your initiative to manage your workload
• Maintain accurate records and ensure attention to detail in all customer interactions
• Build and maintain knowledge of our products, services, and processes
• Proactively identify opportunities to improve the customer experience
• Work effectively in a fast‑paced, customer‑focused environment

What We’re Looking For

We’re more interested in potential and mindset than ticking every box. You might be a great fit if you have:

• Experience in a customer service role (full training will be provided)
• Strong communication skills and a genuine desire to help people
• A positive, can‑do attitude and pride in delivering high‑quality work
• Good organisation skills and attention to detail
• The ability to work well as part of a team

Key Behaviours & Strengths

• Customer focus
• Teamwork and collaboration
• Planning and organising
• Positive and resilient approach

Diversity, Equity & Inclusion

Standard Life is proud to be an inclusive employer We welcome applications from everyone and encourage candidates from all backgrounds, identities, and life experiences to apply.

We’re committed to making our recruitment processes accessible. If you need any adjustments or support during the application or interview process, please let us know and we’ll be happy to help.

Ready to Apply?

If you’re looking for a role where you can make a real difference for customers, develop your skills, and be supported to grow your career, we’d love to hear from you.