Job Description

We are seeking a highly organized and detail-oriented relationship officer to help us retain our core customer base and bring new business in General Insurance, to join our dynamic team. The responsibilities include:

• Check and qualify leads received from all channels (Dialer/CRM, Email/ Digital drop) and work accordingly.
• Use Dialer and make maximum number of calls in a day to create new leads and farming.
• Dialer calls, staff is required to register a case in CRM and email / digital cases are assigned to them in CRM.
• Negotiating with customers to renew the insurance.
• Work collaboratively to make sure the retention activities are completed on time.
• Building positive relationships with customers and other teams
• Advanced interpersonal skills & ability to resolve customer queries regarding general insurance.
• Communicating with customers and support staff

The ideal candidate will have General insurance background, excellent communication skills, and a proven track record of generating new business and managing renewals.

• Deliver monthly sales targets for General Insurance.
• Able to work with multidisciplinary team or in an environment in which multidisciplinary teamwork is carried out.
• Able to work as part of team in a culturally diverse background.
• Maintain high call quality standards.
• Ensure full adherence to regulatory and compliance requirements.
• Build and retain a high performance

• Bachelor's degree, Postgraduate, or related field.
• 3+ years of experience in related roles in the industry.
• Strong understanding of General Insurance methodologies & relevant service skills.
• Excellent communication skills, with the ability to prioritize tasks and meet deadlines.
• Strong conflict resolution skills, with the ability to interact with customers.
• Being patient and empathetic with problem-solving abilities, with a focus on driving results.
• Knowledge of all kinds of General Insurance product.
• Advanced organizational skills ability to multi-task in a dynamic work environment.
• Able to work with multidisciplinary team or in an environment in which multidisciplinary teamwork is carried out.
• Able to work as part of team in a culturally diverse background. Decision Making Authority & Responsibility