Job Description

As a Relationship Officer in our Loans Against Gold department, you will play a crucial role in expanding our business and building strong client relationships. Your primary focus will be on marketing and branch operations, ensuring a seamless and efficient customer experience. You will be responsible for promoting and selling our gold loan products, as well as providing excellent customer service and support.

• Develop and execute marketing strategies to promote gold loan products.
• Build and maintain strong relationships with customers and potential clients.
• Provide excellent customer service and support, ensuring a positive experience.
• Process and manage gold loan applications, ensuring accurate and timely documentation.
• Collaborate with branch teams to ensure smooth operations and efficient customer service.
• Stay updated on market trends and competitor activities, offering insights to the team.
• Conduct market research and analyze customer feedback to improve products and services.
• Assist in organizing and participating in marketing events and campaigns.
• Maintain accurate records and documentation for all loan transactions.
• Ensure compliance with bank policies and regulations, especially in relation to gold loans.

• A bachelor's degree in business, marketing, finance, or a related field is preferred.
• 1-2 years of experience in a similar role, preferably in the banking or financial industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong marketing and sales abilities, with a proven track record of achieving targets.
• Proficiency in using MS Office and other relevant software for data management.
• Ability to work independently and as part of a team, with good time management skills.
• A proactive and results-driven mindset, with a passion for business development.
• Knowledge of gold loan products and the financial industry is an advantage.
• Willingness to learn and adapt to new strategies and market trends.
• A professional and ethical approach to work, maintaining confidentiality.