Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
Updating all the systems as per the call with the customer.
Achieve given targets on monthly basis.
Meeting the KPI Targets set in term of card acquisition
Contact potential and existing customer via phone to introduce and promote banking products.
Understand the customer needs and recommend suitable banking solutions.
Cross-sell and upsell products to maximize revenue opportunities.
Processing of the request or offer given to the customer.
Handle customer inquiries and provide detailed information about product services
Address customer concerns and resolve complaints efficiently .
Compilation of daily and monthly reports and MIS for the team.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Ensure to meet 100% on control parameters and policy set by the bank audit team.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Maintaining all records of the approval, requests and reports handled.
Build and maintain strong relationships with customer.
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
