MashreqBank
1
Job Title
Relationship Officer, Acquisition
Department
RBG - Emirati Deposits Team
Position Name
Relationship Officer Acquisition
RBG - Emirati Segment. Retail Banking Group
Position ID
Incumbent No.
Incumbent Name
Group
Job Number
2
The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering like Personal loans, Cards, Insurance, and other products offered by the bank.
The job holder will also be responsible in managing the relationship and support the client in any service-related matters and onboard Mashreq Gold profile clients.
3
Operating Budget
NA
Number of Staff
Direct: TL/SM:
In Direct:
Capital Exp. Budget
NA
Other
4
To proactively drive new-to-bank business to grow Emirati and Islamic business presence.
To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks, getting a major share of their wallet.
To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit.
To deliver agreed Acquisition numbers and significant cross-sell of other products of the bank.
Intra-organization liaison ensuring service delivery to clients.
To work closely with all product and channel partners from RBG and CIBG and SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals.
To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring.
Self-starter to ensure consistency in productivity and performance.
5Operating Environment, Framework and Boundaries, Working Relationships
6
Hands on relationship management is required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.
Responsible for resolving customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
7
8
Job Holder
Date
Line Manager
Approved By
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
