MVC Resources

Relationship Manager/Account Manager (MLM/Direct Selling)

MVC Resources  •  Subang Jaya, MY (Onsite)  •  2 months ago
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Job Description


Role Overview:

The
Relationship Manager

acts as the strategic bridge between the company and its independent sales force, focusing on driving retention and performance through high-touch coaching and operational support. This role is responsible for empowering distributors, resolving their roadblocks, and fostering a high-energy community to ensure long-term sales growth.

Key Responsibilities:

  • Develop and sustain enduring, high-value professional relationships with independent distributors and team leaders.

  • Serve as the primary liaison and subject matter expert for all partner inquiries, ensuring a seamless support ecosystem.

  • Champion a consistent, high-energy, and professional experience throughout every stage of the distributor lifecycle.

  • Address grievances and roadblocks with a solution-oriented mindset to preserve morale and high retention rates.

  • Maintain a consistent cadence of check-ins with team partners to track sales milestones and KPIs.

  • Deliver active coaching, motivational support, and formal recognition to catalyze peak performance.

  • Conceptualize and execute high-impact initiatives, including leadership summits, skill-building workshops, and incentive-based events.

  • Design clear communication assets and reports; collaborate closely with Marketing and Training departments to ensure a unified brand voice.

  • Proactively assist partners in navigating operational hurdles or sales bottlenecks.

  • Interface with Logistics, Operations, and Customer Support to streamline workflows for the field.

  • Ensure all distributor-facing issues are resolved with urgency to prevent any disruption in business growth.

  • Meticulously document all partner interactions and case resolutions for continuous improvement and tracking.


Requirements


  • Proven experience within Direct Selling, Multi-Level Marketing (MLM), or the Insurance sector is highly preferred.

  • Strong ability to manage diverse personalities and lead with influence rather than authority.

  • Exceptional verbal and written communication skills with the ability to coach and inspire.

  • Comfortable working in a fast-paced environment that requires high emotional intelligence and adaptability.
MVC Resources

About MVC Resources

About Us:

MVC Resources is a fast growing Regional HR Service provider specializing in enabling talent and skills gap for executives and organisation. Since inception, MVC is instrumental in helping organisation to further grow their business from local, regional and global. Throughout the years, we have partnered with various organizations from start-ups, SMEs and MNCs in enabling talents, technologies and skills to grow. Our customers range across different industries and disciplines.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Kuala Lumpur, MY
Year Founded
2020
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