Job Description

The opportunity: Relationship Manager Support

Being part of HSBC in Israel, you’ll help evolve and grow our business.

What you will do:

You will provide best in class customer service and support to HSBC Israel’s Corporate Banking customers and relationship managers, ensuring that the services are provided in line with the relevant HSBC Group standards, regulations, and risk management.

In this role you will:

• Provide advice, assistance, and administrative support to customers for all accounts' maintenance, Know Your Customer, and cash management needs.
• Provide outstanding customer service satisfaction, resolving a high percentage of enquiries.
• Provide support to the corporate business and ongoing task of the Relationship Managers, taking ownership of time sensitive and often high value queries and escalations.
• Collaborate effectively with different stakeholders across business lines, products, and geographies.
• Establish and maintain strong business relationships with offshore services, ensuring timely execution and provision of customer requests.
• Maintain effective processes and controls whilst identifying and mitigating risks.

You should apply if you have:

• Relevant academic degree – an advantage.
• Proven experience in customer services roles (financial services – an advantage).
• Self-motivated and ability to work under pressure.
• Ability to collaborate with colleagues locally and globally, demonstrating proactive approach.
• Proactivity and excellent interpersonal capabilities with peers, colleagues, and stakeholders.
• Ability to prioritize and multitask the ongoing client requests, solve problems and work independently.
• Knowledge and sales expertise in the payment industry – an advantage.
• Excellent communications and written skills in Hebrew & English
• Are living in Israel

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

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