Job Description

Role : Relationship Manager- Priority Banking
Location : Al Ain

Role Purpose:

To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients’ financial needs.

Key Accountabilities of the role

Client/ Business Acquisition :

• Generating of new business via out marketing activities, gold center contacts and existing network.

• Increasing team revenue and productivity by cross- selling and up-selling.

• Acquiring new to bank customers.

• Identifying new potential expansion locations.

• Converting in-bound and outbound leads to sales.

• Building a strong trust relationship with key customers.

• Maintaining a loyal pool of customers/alliances who refer potential customers.

• Carrying out the function(s) of promoting the financial products.

• Collection of the required information and data.

• Evaluation of the clients’ ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.

2. Channels Cooperation:

• Making referrals to other channels based on identified customer needs.

• Smoothly implementing of Priority Banking services across surrounding branches.

3. Management of service delivery:

• Monitoring service levels for customer satisfaction

• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.

• Getting ad-hoc customer feedback.

4. Control and Risk Mitigation:

• Reviewing of credit applications

• Adhering to laid out processes and procedures

• Ensuring appropriate and adequate documentation

• Identifying trends of errors and proactively advice processes improvements

Specialist Skills / Technical Knowledge Required for this role:

• University degree or a recognized professional certificate.

• Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.

• Detailed knowledge of ADIB’s Retail Banking products & services.

• Experience in sales, product development or wealth advisory to priority banking customers/ retail.

HNIs

• Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures

• Specific Knowledge of UAE banking practices , regulations & risks

• UAE Financial Rules & Regulations Certification

• International Certificate in Wealth and Investment Management (Level 3)

• Risk in Financial Services Certification

• International Certificate in Advanced Wealth Management (Level 4)

• Good Knowledge of competitors in the local market

• Must have led a team of professionals

• Detailed knowledge of service standards

• Training & Presentation skills

• Computer Skills

Previous experience:

Minimum (5) years of Related Banking experience in U.A.E