Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Relationship Manager, you will be the face of ANZ for our Business Banking customers, building deep, trusted relationships and delivering market‑leading banking solutions that support the success of their businesses and personal financial needs.

This role is focused on providing high‑quality, face‑to‑face relationship management, taking a whole‑of‑customer view across business and personal banking. You will work closely with the Pacific Business Team, Commercial and Retail colleagues to ensure customers experience seamless service and credit outcomes, while promoting the value of ANZ’s Pacific operating model.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full time
Role Location: ANZ House, Suva

What will your day look like?

As a Business Relationship Manager, you will have the opportunity to:

• Build, manage and grow a portfolio of business customers through proactive relationship management and needs‑based banking solutions
• Originate and progress quality lending opportunities by gathering, validating and submitting credit information in line with ANZ credit policies
• Deepen existing customer relationships and actively acquire new quality business
• Deliver a consistent and high‑quality customer experience, owning issues and complaints through to resolution
• Actively promote digital banking solutions and simplified ways of working to enhance customer experience and efficiency
• Work collaboratively with internal stakeholders to ensure smooth progression of customer and credit activities
• Maintain strong community presence and represent ANZ’s brand and purpose in‑market

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in business relationship management and lending/credit within a financial services environment
• Strong capability in building trusted customer relationships and conducting effective needs‑based conversations
• Sound understanding of banking products, digital solutions and credit processes
• Ability to identify and progress quality lending opportunities in line with policy and risk expectations
• Well‑developed communication, negotiation and stakeholder management skills
• Strong discipline in operational risk, compliance and process adherence
• A customer‑first mindset with a focus on continuous improvement and service excellence

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 112683.

Job Posting End Date

30 March 2026 , 11.59pm, (Melbourne Australia)