The Relationship Manager – LAP & Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention.
Key Responsibilities:
· Business Development:
o Source new clients through market visits, channel partners, and referrals.
o Promote LAP and affordable home loan products in the assigned territory.
o Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners.
· Customer Relationship Management:
o Manage customer lifecycle from lead generation to loan disbursement.
o Handle client queries and ensure timely resolution.
o Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals.
· Credit Assessment:
o Conduct initial credit evaluation and financial analysis of customers.
o Ensure compliance with company’s risk policy and documentation standards.
o Liaise with credit and operations teams to ensure smooth processing and disbursement of loans.
· Sales Target Achievement:
o Achieve monthly and quarterly sales targets for LAP and affordable loans.
o Monitor performance and proactively take corrective actions to ensure goals are met.
· Market Intelligence:
o Keep abreast of market trends, competitor products, and pricing strategies.
o Provide feedback and insights to the product and marketing teams.
Skills Required:
· Strong interpersonal and communication skills
· Proven sales and negotiation abilities
· Customer-centric mindset
· Ability to work independently and in a team
Good knowledge of financial documents and credit underwriting
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
