Job Description

Job Title: Relationship Manager
Department: Secured- Direct
Reports To: Sales Manager
Employment Type: FTC

We are seeking a motivated and results-driven Relationship Officer to join our Secured
Direct lending team. The primary responsibility of this role is to source and process loan
applications through self-sourcing and a network of connectors The candidate will be the
face of the organization, building strong client relationships while ensuring adherence to
compliance and credit guidelines.

Key Responsibilities:
 Loan Sourcing:
o Proactively generate leads through self-sourcing (cold calling, field visits,
referrals, digital platforms, etc.).
o Build and manage a reliable network of connectors such as property dealers,
chartered accountants, and other channel partners to source loan
applications.
o Conduct regular follow-ups with leads to maximize conversion.
 Client Relationship Management:
o Engage with prospective borrowers to understand their financial needs and
provide suitable loan products.
o Maintain relationships with existing customers to encourage referrals and
repeat business.
 Application Processing:
o Collect, verify, and ensure timely submission of all necessary documentation
required for loan processing.
o Coordinate with internal credit and operations teams to ensure smooth
processing and disbursal of loans.

 Compliance and Reporting:
o Ensure all applications comply with regulatory and organizational credit
guidelines.
o Maintain accurate records of lead sourcing, customer interactions, and loan
application statuses.
o Prepare and submit daily/weekly/monthly reports to management.

Qualifications and Skills:
 XII cleared.
 1-2 years of experience in Direct sourcing of Affordable Mortgage loans ( LAP and
HL)
 Understanding of Legal and Technical aspects of mortgage loans
 Good understanding of local economy.
 Good communication, interpersonal, and negotiation skills.
 Proven ability to achieve sales targets and build strong partner networks.
 Self-motivated with a result-oriented approach.

Key Performance Indicators (KPIs):
 Number of loans sourced (monthly/quarterly targets).
 Conversion rate from lead to disbursal.
 Value of loans disbursed.
 Quality and productivity of sourced leads (NPA % and rejection rate).
 Expansion and effectiveness of connector network.

Compensation:
 Fixed salary + performance-based incentives
 Allowances as per company policy

12th / Higher Secondary Certificate (HSC)