AFFIN Group

Relationship Manager

AFFIN Group  •  Malaysia (Onsite)  •  5 hours ago
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Job Description

Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

ACCOUNTABILITIES:

  1. Credit Acquisition

Work with Head of Department with a focus on originating deals, wallet sizing and cross-selling on existing portfolio, exceeding clients’ expectations and overall growth.

Work within the confines of the Risk Management framework.

  1. Account Profitability

Maximize earnings potential and revenue of relationships.

Review and monitor revenue performance.

Multiple products sold to clients.

Managing portfolio’s ECL and ensuring asset quality of the portfolio.

  1. Client Relationship Management

Support, identify, solicit and establish a high value client base for the bank

Ultimate ownership of customer relationship and customer interface

Activate opportunities and risk criteria.

Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.

Internal coordination/liaison with service delivery centers / HQ departments to maximize process efficiency and customer satisfaction.

  1. Service Management

Promptness in completing annual reviews, other credit submissions and preparation of Executive Summary, where necessary.

Ensure promptness and quality of credit processing

To present all annual review papers to Group Management Credit Committee.

Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.

Provide customer level information to relevant parties within the Bank.

Facilitate the drawdown of facilities.

  1. Staff Development

Mentor and coach to the Assistant Relationship Manager(s) (ARM)

Identify training needs and recommend ARM for development training.

When and where necessary, to guide and advise the ARM of their portfolio management

  1. Compliance to Regulatory and Bank's Policies and Procedures

To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.

Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/ Compliance.

Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services by maintaining an accurate and up to date call report.

To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.

Apply regulatory requirements such as KYC, AML/CFT and procedures at all times

AFFIN Group

About AFFIN Group

Incorporated on 23 October 1975, AFFIN Group proudly commemorates its 50th anniversary in 2025—a milestone reflecting five decades of steadfast dedication to growth, innovation, and financial excellence, aligned with its vision to be the Most Creative and Innovative Financial Company in Malaysia.

Affin Bank Berhad (“AFFIN BANK”) 197501003274 (25046-T) operates as the financial holding entity of Affin Islamic Bank Berhad (“AFFIN ISLAMIC”) 200501027372 (709506-V), Affin Hwang Investment Bank Berhad (“AFFIN HWANG”) 197301000792 (14389-U), Affin Moneybrokers Sdn Bhd (106666-U). Generali Insurance Malaysia Berhad and Generali Life Insurance Malaysia Berhad are affiliated companies of Affin Bank Berhad.

AFFIN Group provides an array of financial products and services catering to individual, enterprise, commercial, and corporate clients. The focus market segments are categorised under essential business units such as Community Banking, Enterprise Banking, Corporate Banking, Treasury, and Investment Banking. For more information, please visit https://www.affingroup.com.

AFFIN BANK and AFFIN ISLAMIC are members of PIDM.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Kuala Lumpur, MY
Year Founded
Unknown
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