KEY RESPONSIBILITIES:
• Growth in business volumes, customer base and wallet share.
• Adequacy of personal competence to effectively perform Relationship Management tasks.
• Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
• Quality of management of customer expectations.
• Retention of quality portfolio all the time
DAILY RESPONSIBILITIES:
• To create and manage banking relationships and ensure optimal sales to all the customers being treasury customers, Corporate, retail by way of joint calls and cross selling.
• Creatively tailor products to meet individual customer needs.
• Grow the Retail banking customer base by recruiting new customers, and wallet sizing to the existing customers to attain high returns.
• To manage the customers relationships to ensure retention by making sure that all the complaints raised by them are resolved within a reasonable and agreed time
• Monitor and ensure that there is no excesses that are not approved.
• Work in close partnership with Credit team, Branch manager, to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
• After consideration of individual case merits, recommend credit requests for approval to relevant authorities.
• Liaise with your colleagues in areas of expertise, particularly regarding provision of quality service to customers.
• Provide feedback to the Branch Manager, or relevant parties regarding service provision to customers and the trend of assets and liabilities
• Responsible for delivering a service to customers that matches the Bank’s mission statement.
• Be conversant with the KYC requirements. Undertake actions to ensure compliance and report suspicions. Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
a. Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type[1]
Education
Bachelor’s Degree
Business Managements i.e. Accounting, Finance, Marketing
RQ
Master’s degree
Business Administration
AA
Professional
E.g. CPA,
AA
b. Experience
Total Minimum No of Years Experience Required
3 Years
[1]Need Types are : RQ = Required, AA = Added Advantage
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
