Job Description

Our client, a worldwide leader in residency and citizenship solutions, is currently looking for a Relationship Manager to join their team. In this role, you will be responsible for managing key client relationships, overseeing the end-to-end application process for residence and citizenship programs, and ensuring a seamless experience for clients and their advisors.

This is a role based in Malta, with hybrid working available after probation, offering a salary of up to €30K

Role & Responsibilities

• Act as the main point of contact for clients and their advisors throughout the entire application process

• Build and maintain strong, multi-level client relationships

• Manage the end-to-end compilation and submission of client applications for residence and citizenship programs

• Liaise with internal teams and external stakeholders to ensure timely and accurate application processing

• Identify and pursue cross-selling opportunities to maximise client retention and business growth

• Provide regular updates to clients, ensuring they are informed and confident throughout the process

• Proactively anticipate client needs and resolve issues in a timely and professional manner

• Maintain accurate client records and documentation in line with company policies and regulatory requirements

• Work closely with internal departments to ensure a seamless and efficient client experience

• Stay up to date with relevant regulations and developments in the residence and citizenship space

Education, Skills & Experience

• Undergrad degree in Business, Economics, Marketing, or similar

• Master's or other advanced degree is a plus

• Fluent in English, written and spoken

• 3+ years in account management, client relationship management, or a similar client-facing role in financial services, investments, insurance, private banking, or wealth management

• Track record of building and maintaining client relationships across different levels

• Able to spot opportunities to cross-sell the company's services

• Comfortable working independently and as part of a team, with strong attention to detail

• Proficient in Word, Excel, PowerPoint, and CRM

• Strong written and verbal communication skills

• Excellent time and task management skills, with the ability to manage multiple conflicting priorities

About the Role

• Salary of up to €30K

• Hybrid (offered post-probation)

• 35 hours/week with standard office hours from 9:00 - 17:00 (incl 1 hr break)

• Opportunity to work with a worldwide leader in residency and citizenship solutions

• Professional growth and development opportunities

• Collaborative and supportive team environment

Please, apply with your detailed CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.