Job Description

🌟 We’re Hiring!

Relationship Manager

Bank Partners (part of Acacium Group)

Full Time, Permanent

Hybrid working style- 4 days at Whittington Hospital N19 5NF

Competitive salary plus an exciting bonus to boost your earnings!

We’re excited to be recruiting for a Relationship Manager to join our Bank Partners team. This is a fantastic opportunity for someone with strong relationship management, operational leadership, and stakeholder engagement skills to play a key role in driving performance and strengthening our partnership with Whittington Hospital.

This is a highly visible, operationally focused role where you’ll work across all levels of the Trust, building strong and lasting relationships with frontline teams, operational managers, and senior stakeholders alike. You’ll act as the face of Bank Partners on-site, ensuring a collaborative partnership approach while delivering an exceptional service that supports patient safety and workforce performance.

You’ll take ownership of day-to-day operational delivery and contract performance, ensuring targets and gross margin are achieved while identifying opportunities for service improvement, growth, and greater workforce efficiency.

Part of Acacium Group, Bank Partners is one of the UK’s leading NHS staff bank providers. If you’re passionate about delivering high-quality service, building trusted partnerships, and making a real impact within the NHS, we’d love to hear from you. Join our team and benefit from a supportive family of colleagues in an environment where your personal growth really matters.

💡 About the Role

In this role, you will:

• Build and maintain strong working relationships across all levels of Whittington Hospital, from frontline teams through to senior leadership

• Act as the on-site lead for Bank Partners, increasing visibility, engagement, and collaboration across the Trust

• Work closely with our Service Delivery Centre to drive service improvements, ensuring operational priorities, workforce planning, and delivery remains aligned with the needs of the Trust

• Oversee the operational delivery of the contract, ensuring a high-quality, responsive, and efficient service

• Take ownership of contract performance, including delivery against targets, KPIs, and gross margin

• Identify opportunities for growth, service improvement, and operational efficiencies

• Present performance updates, insights, and recommendations to stakeholders on a regular basis

• Lead, develop, and support a team of on-site Business Partners and Coordinators

• Manage escalations effectively and build confidence through proactive problem-solving and communication

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Strong relationship-building skills with the ability to engage confidently across all staff levels

• Experience managing operational service delivery in a fast-paced environment

• Excellent communication, negotiation, and presentation skills

• Commercial awareness, with the ability to drive performance and identify growth opportunities

• A proactive, visible, and solutions-focused approach

• Experience managing stakeholders, handling escalations, and building trusted partnerships

• The ability to lead, motivate, and develop high-performing teams

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

• Ability to build and maintain strong relationships with clients and internal stakeholders.

  Analytical mindset

• Strong stakeholder management skills, with confidence presenting to senior audiences

• Experience managing or leading teams

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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