Job Description

Relationship Manager serves as a support person reporting to the Vice President, Financial Institutions, Cash Logistics.    Their primary focus is to proactively develop and foster a positive business relationship between Garda and a given number of assigned customers.

Job Duties:

• Work closely with their assigned Accounts. This could include, but is not limited to, submitting requests to open/close locations, gather missed stop data, tracking and reporting Cash Vault Data, etc.

• Reports- proactively uncover service issues and push to the branches to gain commitment.  Also, provide reports with updates to the clients.

• Tickets- reactively address client issues by pushing them to the branches and following up until resolved.

• Participate on Daily, Weekly, or Monthly review calls.

• Prepare Quarterly Business Review (QBR) presentations.

Responsibilities for Relationship Manager

• Create and enforce plans that will help meet the needs of customers

• Build long-term relationships with clients and customers

• Work quickly to address and resolve customer issues

• Notify the sales team of new sales and cross-selling opportunities

• Encourage high-sales and good customer service practices

• Help promote and maintain a positive company image

Qualifications for Relationship Manager

• Intuitive to customers’ needs

• Strong communication (Oral & Written) and interpersonal skills and the ability to build and maintain relationships

• A background in customer service is a plus

• Strategic thinker and ability to analyze and solve problems quickly

• Ability to work well with others and lead a team

• Knowledge of math and numbers

• Attentive to detail and well organized

• Must be self-motivated, flexible, and able to manage several jobs at one time

• A background in Cash Vault Services (CVS) or related experience is a plus