Job Description

The Relationship Manager plays a crucial role in fostering and maintaining strong partnerships within the education and training sector. This position is essential for enhancing client satisfaction and driving business growth by understanding client needs and delivering tailored solutions. The successful candidate will be instrumental in promoting our services and ensuring that our clients receive exceptional support throughout their journey with us.

Responsibilities:

• Develop and maintain strong relationships with clients in the education and training sector.
• Identify client needs and provide tailored solutions to enhance their experience.
• Collaborate with internal teams to ensure the delivery of high-quality services.
• Monitor client satisfaction and address any issues promptly.
• Conduct regular meetings and presentations to update clients on new offerings and services.
• Assist in the development of marketing strategies to attract new clients.
• Maintain accurate records of client interactions and feedback.
• Stay informed about industry trends and competitor activities.

Qualifications:

• Bachelor's degree in Business, Education, or a related field.
• Minimum of 2 years' experience in a client-facing role, preferably within the education sector.
• Strong interpersonal and communication skills.
• Proven ability to build and maintain relationships.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.

Why you’ll love this role:

• Purpose with performance – Combine a high-energy sales role with meaningful work that helps Australian professionals upskill, change careers and future-proof their success.
• Structured onboarding with flexibility – First 3 months will be 100% office based, followed by hybrid working arrangements.
• Supportive, collaborative culture – Work from a vibrant city office alongside a driven, friendly team that celebrates wins and supports each other.
• Real career progression – Clear opportunities to grow your sales capability!
• Continuous learning – Access ongoing training, professional development and complimentary short courses to invest in your own future skills.
• Feel supported – Access a confidential Employee Assistance Program (EAP) and paid volunteer days to support your wellbeing and the community.
• Make an impact every day – Play a direct role in shaping the future of learning and delivering education that truly makes a difference.
• Earn incentives!!

About the Business:​

At IECL, our vision is simple but powerful: every leader should have access to world-class coaching. As the industry leader in applied organisational coaching across the APAC region, we’re passionate about driving exceptional performance and wellbeing in organisations—enabling immediate and sustainable growth.​

Headquartered in Sydney, we work with individuals and organisations to create meaningful change through coaching and leadership development. Our reputation is built on exceptional quality, consistent scale, and unmatched regional reach. If you're passionate about high-impact work and thrive in a collaborative environment, we’d love to have you on our journey.​

IECL is part of Scentia, which also include The Australian Institute of Management (AIM) and The Australasian College of Health and Wellness (ACHW).