• Own assigned strategic partner relationships end-to-end, serving as the primary point of contact and ensuring a consistent operating cadence and high partner satisfaction.

• Develop and maintain partner account plans (quarterly/annual) that define growth goals, priorities, initiatives, stakeholder maps, and risk mitigation strategies.
• Drive agent-channel growth by increasing agent activation, and productivity through targeted enablement, program optimization, and disciplined follow-through with partners.
• Manage an agent opportunity pipeline from partner-sourced requests: qualify, prioritize, and coordinate internal support to improve conversion and time-to-productivity.
• Partner with Business Development and internal teams to onboard and enable agents (handoff, training, tools/access, and readiness), improving early performance and retention.
• Increase revenue and profitability through product adoption and expansion motions (activation/utilization plays, feature enablement, packaging/offer recommendations) within assigned partner programs.
• Own performance management for assigned partner programs: track and interpret KPIs (agent count, activation, productivity, conversion, attrition, quality/compliance, product penetration, and profitability) and translate insights into actions.
• Lead Quarterly Business Reviews (QBRs) and ongoing reporting cadences with partners; align on results, forecasts, priorities, and joint action plans tied to growth targets.
• Serve as the internal advocate for partners and agents by coordinating with Underwriting, Risk, Operations, Sales, and Support to remove blockers, resolve escalations, and improve partner/agent experience.
• Ensure partner programs and agent activities align with Company policies, card brand rules, and risk/compliance expectations; identify trends and support corrective actions when needed.
• Support special initiatives as directed (e.g., new partner launches, agent incentive pilots, reporting enhancements, retention/reactivation campaigns, and process improvements).
• Participate in ongoing training and cross-functional learning to maintain current knowledge of products, partner programs, and policy updates.
• Work additional hours as business needs require to support partner launches, escalations, and critical growth deliverables.
• Other Duties as assigned.

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• 5 years of experience in partner relationship management, channel/agent support, sales enablement, or payments/financial services in a client-facing role.
• Experience supporting payments regulated sales channel with exposure to underwriting, risk, compliance, or quality programs
• Experience in channel/partner programs, agent lifecycle management, or sales operations/enablement preferred
• Strong relationship management skills with the ability to influence partner outcomes without direct authority.
• Sales and growth mindset: ability to identify opportunities, create action plans, and drive execution against targets.
• Analytical ability to interpret performance metrics and trends; proficiency with Microsoft Excel and CRM/partner tracking tools.
• Excellent written and verbal communication skills, including the ability to lead QBRs and present recommendations to partners and internal stakeholders.
• Working knowledge of risk, underwriting, and compliance concepts within a regulated sales environment; understanding of card brand rules is a plus.
• Strong organization and time management skills; ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated initiative, problem-solving, and conflict resolution skills; ability to navigate escalations and drive timely resolution.

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 3% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.