Job Description

Responsibilities:

• Develop and maintain relationships with key clients to ensure repeat business and referrals.
• Act as the primary point of contact for customer queries, concerns, and feedback.
• Understand client financial needs and recommend suitable credit card products.
• Coordinate with the sales team to ensure seamless onboarding of clients and smooth delivery of services.
• Analyze customer portfolios to identify upselling and cross-selling opportunities.
• Maintain an updated database of client interactions and follow up regularly to nurture relationships.
• Provide insights to management regarding customer preferences, market trends, and potential opportunities.
• Ensure compliance with company policies and regulatory standards in all customer interactions.

Requirements:

• Bachelors degree in Business Administration, Marketing, or a related field.
• 2-4 years of experience in relationship management, preferably in credit card sales or banking.
• Strong interpersonal and communication skills.
• Customer-centric mindset with the ability to build rapport and trust.
• Excellent organizational skills and attention to detail.
• Proficiency in CRM tools and Microsoft Office Suite.
• Knowledge of credit card products and DSA operations is an advantage.