Job Description

Overall Purpose of the Job

We are looking for an experienced Relationship Manager to deliver exceptional travel and lifestyle services to a portfolio of high-value customers. This role focuses on building strong, personalized relationships and curating unique experiences that exceed expectations.

Key Responsibilities

• Act as the primary point of contact for customers, ensuring all requests and inquiries are handled promptly and professionally.
• Build deep relationships by understanding customer preferences, anticipating needs, and delivering tailored solutions.
• Curate and plan luxury travel experiences, secure premium dining reservations, and provide access to exclusive events.
• Stay informed on global luxury trends, destinations, and lifestyle offerings to deliver innovative recommendations.
• Collaborate with internal teams (Travel, Lifestyle, Finance, Service Delivery) to ensure seamless execution of client requests.
• Drive engagement and loyalty through proactive communication and personalized service strategies.
• Fulfils high profile program client requests via phone, email, chat, and other communication mediums.
• Exercises judgment and discretion when serving as primary touch point
• Provides accurate and timely information regarding requests.
• Establishes relationships with customers, learning their likes and dislikes
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and demonstrates resourcefulness in fulfill requests.
• Communicates responses in a clear, professional, and concise manner.
• Represents clients’ brands in a professional, courteous manner.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is able to multi-task and prioritize in a fast-paced environment.
• Achieve performance targets related to customer satisfaction, revenue and utilization growth, and portfolio profitability.

Job Profiles

Requirements

• Proven experience in luxury travel, hospitality, or lifestyle management.
• Strong knowledge of travel industry systems
• Excellent communication skills—both written and verbal—with the ability to influence and inspire.
• Highly organized, detail-oriented, and capable of managing multiple priorities under pressure.
• Strong problem-solving skills and ability to make decisions independently.
• Knowledge of luxury products and services across travel, dining, retail, entertainment, and events.
• Proficiency in Microsoft Office and internet research tools

Qualifications

• Minimum 8 years of experience in a client-facing role within travel, hospitality, or related industries.
• Bachelor’s degree or equivalent experience preferred.