Job Description

Accountable for providing client services by selling and cross-selling bank services, maintaining existing client relationships, and opening accounts in a timely accurate and courteous manner. Provide assistance to solve client problems. Serve as the initial and primary contract for consumer lending functions.

JOB SPECIFICATIONS:

• Education: High school graduate or equivalent
• Experience: One year of new accounts experience or equivalent client service and cash handling experience

ESSENTIAL FUNCTIONS:

• Use software applications as requested by specific job functions
• Use procedures and forms relating to the activities of the assigned work unit
• Perform various account transactions such as receiving deposits, verify cash and endorsements, ordering checks, processing wires, accepting loan payments, and selling cashier checks.
• Manage and balance cash within teller guidelines for position

• Assist with debit cards including ordering cards and researching transactions in core system

• Sell deposit services and cross-sell non-deposit services by maintaining a current knowledge of deposit and non-deposit services
• Open new accounts, services, and products by identifying client and customer needs, completing supporting documentation, and following up on sales efforts
• Receive and maintenance account holder information on computer system
• Accept checks for cashing or paying; verify endorsements; identify clients and customers; insure validity of transactions. Verify new client information, including collectability of funds and client identity, background, and bank references to prevent bank losses
• Develop new business by making telephone calls and typing letters to prospective customers and existing clients

• Assisting clients in various ways including reconciling accounts, researching problems and resolving complaints or requests.

• Consumer loans: interview clients, recommend products, facilitate the initial application, collect income verification, tax returns, proposed collateral and supporting documentation for analysis. Create complete loan package for review and approval of the Consumer Loan Manager. Maintain contact with clients throughout the entire process. Assist clients with loan closing
• Explain merchant service program to merchants and refer them to the Merchant Services Representative

• Refer to other departments such as lending, merchant services, wealth management and trust services as appropriate to meet client needs
• Teamwork: Support co-workers whenever help is needed to provide the highest level of client service. Assist in completing department duties in a timely and efficient manner

• Be knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position

• Be knowledgeable of, and adhere to, the Bank, State and Federal policies, procedures and regulations that pertain to the position

• Other duties as assigned to meet client and operational needs

SKILLS:

• Ability to communicate in person, by email, and phone in an effective and professional manner
• Competency with extensive face-to-face contact with clients
• Competency in providing exemplary client service in a professional manner
• Ability to interpret bank policies and procedures to clients
• Ability to tolerate stress and deal with clients under circumstances requiring tact and diplomacy
• Ability to handle large amounts of cash and make change
• Competency in basic mathematical skills such as calculating interest and percentages
• Ability to operate on-line teller terminal
• Ability to sit or stand for extended periods of time

RELATIONSHIPS:

• Responsible to the Branch Manager for the fulfillment of functions and responsibilities.
• Contact clients and the public in a professional manner to enhance the overall marketing effort of the bank.

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
• Work Ethic Be willing to go the extra mile for the client, whether internal or external.
• Influence. Be an active player in participating, building and contributing to service.
• Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
• Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
• Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
• Communication. Keep other informed and up-to-date. Actively listen and learn from each other.
• Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.