The Cape Cod Five Cents Savings Bank

Relationship Banker I - Mashpee

The Cape Cod Five Cents Savings Bank  •  Mashpee, MA (Onsite)  •  2 hours ago
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Job Description

Salary Grade: 12R

SUMMARY:

In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  1. Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
  2. Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
  3. Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
  4. Safeguards customer trust by upholding duty of customer confidentiality
  5. Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
  6. Must comply with all required laws, regulations, policies, and procedures
  7. Timely completion of all assigned learning activities
  8. Actively participate in Banking Center meetings and one-on-one coaching sessions
  9. Participation/volunteerism in community groups and events
  10. Additional duties as assigned

EDUCATION, CERTIFICATIONS:

  • Bachelor's degree preferred
  • Eligible for Nationwide Mortgage Licensing System (NMLS) registration
  • Eligible for Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum six months’ cash handling experience preferred
  • Minimum six months’ customer service experience
  • Prior customer relationship building experience
  • Cyber security awareness
  • Strong verbal and written communication skills
  • Critical thinking, decision making and problem-solving skills
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

  • Courage
  • Technology Savviness/Digital Enthusiast
  • Financial Comprehension
  • Adaptability and Flexibility
  • Sales Aptitude
  • Eager and Agile Learner
The Cape Cod Five Cents Savings Bank

About The Cape Cod Five Cents Savings Bank

Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts. Founded in 1855, Cape Cod 5 offers a broad range of financial products and services, including consumer and commercial banking products; residential mortgages; investment management and trust services.

We at Cape Cod 5 are deeply committed to the communities we serve. Our dedication to serving our neighbors and local businesses and earning our customers’ trust every day has remained the same since our founding in 1855. We focus on continuously evolving to be our customers’ trusted financial partner in a rapidly changing world, offering sound guidance, accessibility and insight to help support our customers’ financial wellness.

Never disclose account information or personal information on LinkedIn. Cape Cod 5 will never ask you for your account information, password, Social Security Number or other identifying information via LinkedIn.

This page and Cape Cod 5 links are presented by Cape Cod 5, but the website is controlled by LinkedIn, which established its own privacy and security policies. You are urged to read those polices before processing. Cape Cod 5’s website privacy and security polices do not apply to your activity on LinkedIn.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Hyannis, Massachusetts
Year Founded
1855
Website
capecodfive.com
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