Job Description

TITLE: Relationship Banker

DEPARTMENT: Retail Banking

JOB SUMMARY:

The Relationship Banker is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing them with exceptional client service and recommending solutions that will fulfill their financial needs. Serve as a subject matter expert for consumer banking and interact with the consumer and small business clients to achieve new clients and expand existing relationships. The Relationship banker will ensure the client’s needs are achieved by conducting thorough financial needs assessments and recommending the most appropriate products and services to fulfill the client’s needs.

ESSENTIAL FUNCTIONS:

• Source and build long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open bank accounts for current and new clients, oversee transactions and close accounts when necessary.
• Maintain thorough knowledge of all bank products and services.
• Answer questions, address service challenges, and provide resolutions.
• Promote and cross-sell the full line of retail bank loans, deposit products and services and electronic services to individuals ensuring that their financial needs are met and that long-term account relationships are developed and maintained.
• Maintain a system of orderly follow-up by mail and telephone to onboard new client relationships.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Coordinate and participate in sales presentations at partnership meetings.
• Achieve monthly partnership event goals and track progress. Recommend- Achieve monthly branch goals and track progress.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Assist clients with HSAs, IRAs, fiduciary, and small business products.
• Assist clients with consumer lending needs including the ability to take a loan application and maintain a sound lending portfolio.
• Answer inquiries and provides information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies.
• Follow security procedures consistently and protect client confidentiality.
• Support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Invest in community partnerships and participate in community events in support of our brand and culture.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision, and values.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Two years’ experience in banking, client service, or related field with cash handling experience. Experience in lending, sales or account management preferred.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Demonstrates strong decision making & critical thinking skills, as well as strong interpersonal and written communication skills.

WORKING CONDITIONS:

• Duties performed in a professional office environment.
• Availability to work Saturdays.
• Requires travel to other bank locations or client sites.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.