Job Description

Citi’s Banking franchise is organized around three lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the markets where Citi has an on-the-ground presence.

The Financial Institutions team serves as the conduit of Citi’s full product suite to clients in the financial industry through holistically managed relationships across our unparalleled network.

The Relationship Associate is an intermediate-level position responsible for assisting clients by handling inquiries, resolving operational and administrative issues and ensuring a high standard of service delivery. The Relationship Associate also serves as an intermediary between clients and internal teams, fostering trust, maintaining compliance and driving client satisfaction. The overall objective of this role is to support relationship managers in delivering best-in-class client services on a daily basis

Responsibilities:

• Build relationships with various internal and external stakeholders to ensure timely problem resolutions and provide support for client needs and services
• Monitor payment and cash transactions for discrepancies or delays, investigate and resolve any disputes and escalate complex case to relevant teams to ensure timely settlement.
• Facilitate end-to-end client onboarding and account management requests including collection and verification of required documentation, coordination of operational setup and securing necessary internal approvals if needed.
• Partner with various internal stakeholders and relationship managers to perform activities related to Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion of KYC records across all products and geographic regions
• Help clients to access Citi’s global network, locating and working with local coverage teams and provide support across the globe
• Verify tasks and requests are handled efficiently and in good order, maintaining accountability for task completion.
• Assist with client portfolio setup in internal systems.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in client services or banking operations.
• Language: Proficiency in English and Cantonese required. Mandarin preferred.
• Demonstrate the ability to be client centric and results oriented.
• Demonstrated attention to details.
• Consistently demonstrate follow-up and organizational skills
• Consistently demonstrate clear and concise written and verbal communication.

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Institutional Banking

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Job Family:

Corporate Banking

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.